- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
A luxury jewellery brand specialist required to join the first floor jewellery department at the iconic Harrods Knightsbridge store. This full-time role combines expert product knowledge with exceptional client service to drive sales performance and elevate the brand experience. The successful candidate will maintain impeccable visual merchandising standards, manage stock accuracy and quality control, build strong client relationships through clientelling initiatives, and act as the principal liaison with brand representatives.
Role & Responsibilities
- Drive sales performance by monitoring key metrics, analysing market trends, and developing monthly action plans to improve trade results
- Maintain and enhance visual merchandising standards across all brand collections, displays, and points of sale
- Execute stock management functions including regular checks, replenishment cycles, and quality control assessments to ensure sellable condition
- Serve as the primary brand representative and liaison with external brand partners, educating internal colleagues and maintaining brand integrity
- Develop and execute clientelling strategies by capturing customer data, tracking appointments, monitoring conversion rates, and building long-term client relationships
Qualifications
- Proven experience in luxury retail environments, preferably in jewellery or premium accessories
- Demonstrable strong commercial awareness with the ability to analyse sales performance and identify growth opportunities
- Exceptional client relationship management skills with a commitment to world-class service delivery
Skills
Experience
Previous experience in luxury retail settings, particularly within jewellery or premium accessories, is essential. The ideal candidate will demonstrate a track record of building strong client relationships and driving commercial results in a high-end retail environment.
Education
No specific educational qualifications are mandated; however, candidates should possess strong numeracy and literacy skills alongside industry knowledge within luxury jewellery retail.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Jewellery Advisor», «Brand Ambassador - Jewellery», «Jewellery Sales Specialist», «Premium Jewellery Associate», «Jewellery Account Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.