- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Food & Beverage Service
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is hiring a Restaurant Host for a 12-month fixed-term contract in its immersive restaurant, guiding guests through a story-led experience and managing bookings, walk-ins, queues and guest flow. The role works with front-of-house, dining, retail and kitchen teams to deliver warm, seamless service. The advertised package is up to £19 per hour, comprising base salary plus variable service charge that is not guaranteed.
Role & Responsibilities
- Own the customer journey, creating a confident welcome and guiding each guest through the experience with warmth, clarity and care.
- Manage bookings, walk-ins, queues and guest flow to support smooth service.
- Work closely with front-of-house, dining, retail and kitchen teams to deliver a consistent, high-energy experience.
- Guide customers through each stage of their visit, managing flow, queues and expectations with clarity and control.
- Bring the experience to life through storytelling, strong product awareness and meaningful touches that create emotional connection.
Qualifications
- Experience in a premium customer-facing environment, ideally in hospitality or luxury retail.
- A proactive, collaborative and solutions-focused approach, with the ability to adapt to changing service needs.
- Highly organised and calm under pressure, with the ability to manage changing priorities while keeping service smooth and customers reassured.
- Commercial awareness and understanding of how customer flow, pace and experience support service excellence and performance.
Skills
Experience
Experience in a premium customer-facing environment, ideally in hospitality or luxury retail.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Learning and development opportunities; career opportunities across multiple UK locations and internationally; access to a staff canteen; up to 30 days’ annual leave including bank holidays, plus the employee’s birthday off; up to 33% Harrods discount. The advertised package is up to £19 per hour, comprising base salary plus service charge; service charge is variable and not guaranteed.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Restaurant Receptionist», «Guest Experience Host», «Front-of-House Host», «Dining Room Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.