- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks an accomplished Host to serve as the primary point of contact for guests at its prestigious new restaurant opening within the iconic Knightsbridge location. This role demands a sophisticated professional capable of orchestrating a seamless arrival experience while managing reservations, optimizing covers, and maintaining exceptional service standards in a dynamic luxury hospitality environment.
Role & Responsibilities
- Serve as the first point of contact for arriving guests, creating a welcoming and sophisticated ambiance from moment of arrival
- Manage restaurant reservations in collaboration with the Head Host and reservations team to ensure precision and clarity
- Maximize restaurant covers by strategically managing bookings, walk-ins, and waitlist operations
- Seat guests according to the established table plan and provide menus with attentive service
- Collaborate with the Head Host and management team to orchestrate seamless day-to-day service delivery
- Maintain composure and professional presence in fast-paced, high-pressure service environments
Qualifications
- Excellent communication and customer service skills with a warm, genuine approach to guest interaction
- Demonstrated ability to remain calm, composed, and solution-oriented in pressurized situations
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Collaborative team orientation with active listening and supportive approach to colleagues
- Professional reliability and punctuality
Skills
Experience
Prior experience in a front-of-house hospitality role, preferably within a fine dining or luxury restaurant environment, is preferred but not essential for candidates demonstrating strong customer service acumen and hospitality-focused mindset.
Education
Secondary education or equivalent professional qualification preferred; however, candidates with substantial hospitality experience may be considered regardless of formal academic credentials.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Competitive salary plus service charge; staff canteen access; up to 30 days' annual leave including bank holidays plus birthday off; up to 33% Harrods employee discount; comprehensive learning and development opportunities; career progression opportunities across 27 UK outlets and international locations.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Maître d'Hôtel», «Front of House Coordinator», «Guest Reception Specialist», «Restaurant Greeter», «Dining Room Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.