- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods Hair and Beauty Salon at Knightsbridge seeks an exceptional Front of House and Reservations Advisor to manage all appointment bookings, customer enquiries, and first-point-of-contact service delivery. The role combines call centre administration with customer-facing excellence, requiring proficiency in appointment management systems, transaction processing, and sophisticated client communication. Full-time availability including Sunday working is essential.
Role & Responsibilities
- Act as the primary point of contact for all customers contacting the Hair and Beauty Salon, ensuring a warm and professional welcome
- Manage appointment bookings using the salon's appointment software with accuracy and attention to detail
- Maintain the appointment calendar with meticulous updates to ensure operational accuracy and client satisfaction
- Advise clients on appropriate treatments based on their needs and preferences
- Process customer transactions and deposits through tills
- Handle incoming calls and emails while navigating booking systems with proficiency and multitasking capability
- Convert leads and identify cross-sell opportunities for retail products and additional treatments
- Demonstrate discretion and empathy when discussing sensitive topics with clients
Qualifications
- Prior experience in a comparable establishment such as a spa, salon, health club, medi-spa, or aesthetic clinic
- Ability to build strong client rapport and demonstrate discretion when discussing sensitive topics
- Excellent written and verbal communication skills
- Proficiency with appointment management and booking systems
- Strong organizational capabilities and ability to multitask effectively
- Demonstrated understanding of and commitment to delivering exceptional customer service
Skills
Experience
Prior experience in a comparable luxury or high-end salon, spa, health club, medi-spa, or aesthetic clinic environment is preferred. Experience in customer-facing roles within hospitality or service-oriented settings is advantageous.
Education
GCSE or equivalent qualification level is expected; higher qualifications are advantageous but not essential.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations and Client Services Advisor», «Salon Reception Coordinator», «Guest Relations and Appointments Specialist», «Salon Front Desk Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.