Harrods Front of House Ambassador

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Deliver a seamless customer arrival and departure experience, helping customers feel supported, confident and cared for.
• Use knowledge of the store, its services and the surrounding area to guide customers, answer enquiries and connect them with relevant people, products and experiences.
• Apply situational awareness and sound judgement to anticipate customer needs, identify opportunities to assist and adapt to different customers and situations.
• Work with teams across the business to coordinate customer journeys and support VIP experiences, store events and service initiatives.
• Maintain high standards of hospitality, professionalism and presentation, acting as a visible ambassador for Harrods.
• Collaborate with and support colleagues to ensure a seamless customer journey.
• Take ownership of finding solutions, overcoming challenges and supporting customers wherever possible.

Qualifications

• Experience delivering exceptional customer experiences and creating memorable moments.
• A welcoming, people-focused approach, with confidence engaging customers and building rapport quickly with a diverse international customer base.
• Observant and attentive, with the judgement to anticipate customer needs and proactively offer support.
• Interest in learning and developing knowledge of the store, its services, the local area and London.
• Calm and composed under pressure, professional and adaptable, and able to maintain high standards in different situations.
• Highly presentable and professional, with the ability to represent Harrods and role-model its standards, values and behaviours.
• Resilient, proactive and solution-oriented.

Skills

Experience

Experience delivering exceptional customer experiences and creating memorable moments.

Benefits

A friendly working environment, with opportunities and support to build a career across the business.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.