- Employment
- Full-Time
- Seniority
- Junior
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks an Email Designer to craft visually compelling and responsive email campaigns spanning editorial, promotional, triggered, and transactional communications. Working collaboratively with content, CRM, creative, and strategy teams, this role focuses on designing and building high-quality emails that are both brand-aligned and performance-driven. The successful candidate will ensure every campaign is optimised for mobile devices, aligned to industry best practice, and supports measurable improvements in customer engagement and conversion.
Role & Responsibilities
- Design high-quality email campaigns in Figma for editorial, promotional, and brand partner communications
- Create engaging digital assets in Photoshop for email content across fashion, beauty, food, and technology categories
- Build and prepare responsive, modular email templates within Emarsys using reusable content blocks and dynamic variations
- Collaborate with internal stakeholders to incorporate feedback and ensure all emails meet creative, functional, and personalisation requirements
- Test and optimise emails across devices, email clients, mobile platforms, and dark mode environments to ensure seamless customer experience
Qualifications
- Strong proficiency in Adobe Creative Suite, particularly Photoshop
- Demonstrated experience using Figma for digital design
- Knowledge of email design best practices including responsive design and mobile optimisation
- Experience working with email platforms and dynamic content delivery
- Portfolio demonstrating previous email campaign design work
Skills
Experience
Demonstrated experience designing email campaigns for luxury retail or consumer brands, with proven expertise in creating responsive templates and managing multiple projects simultaneously. Exposure to triggered email campaigns and email platform workflows is advantageous. Experience collaborating with cross-functional teams including content, CRM, and marketing strategy is preferred.
Education
Relevant qualification in graphic design, digital design, or communications is beneficial; portfolio demonstration of competency is valued equally or above formal credentials.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Email Marketing Designer», «Digital Campaign Designer», «Email Communications Specialist», «Email Experience Designer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.