- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 10, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is hiring a Concierge Assistant for its Private Shopping Department on a six-week fixed-term contract ending at the end of December. The role supports the day-to-day Concierge service, responds to private clients’ requests, develops bespoke luxury experiences, and builds client engagement and retention.
Role & Responsibilities
- Respond to requests from Private Shopping clients and help drive engagement and retention among Harrods’ most discerning clients.
- Assist with the day-to-day running of the Concierge service.
- Identify opportunities to optimise client service through industry networking.
- Help create exceptional luxury experiences and source sought-after and bespoke services.
- Drive engagement with the wider Private Shopping service.
- Maintain knowledge of luxury industries, including yacht and jet brokerage.
- Build connections within lifestyle industries.
- Keep up to date with new hospitality and cultural openings, fine dining, and experiences available to clients.
- Understand the Private Shopping portfolio’s needs, desires, and cultural preferences to add value to clients’ shopping experiences.
Qualifications
- Exceptional customer service experience and focus.
- Understanding of Harrods’ ultra-high-net-worth clients, their lifestyles, and their needs.
- Excellent organisational skills and willingness to multitask to short deadlines.
- Experience working towards high targets and comfort with high-value transactions.
- Strong communication and relationship-building skills with clients and stakeholders from varied backgrounds and profiles.
- Good IT literacy, including Word, Excel, Outlook, and PowerPoint.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
A friendly working environment, career-building opportunities, and support.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.