- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is seeking a full-time Brand Specialist for Ralph Lauren Purple Label in Menswear at its Knightsbridge store. The permanent role involves 37.5 hours across five days out of seven on a rota, combining client relationship development, sales growth, colleague training, visual merchandising, stock management and weekly reporting to brand representatives.
Role & Responsibilities
- Build and maintain long-lasting client relationships to drive repeat business and brand loyalty.
- Host and support training sessions for colleagues, sharing brand knowledge and best practices.
- Identify opportunities to increase sales through events, clienteling and cross-store partnerships.
- Deliver exceptional visual merchandising standards and ensure strong product availability through effective stock management.
- Serve as the key external point of contact for brand representatives, compiling detailed weekly reports and building trusted relationships.
Qualifications
- A tailoring background is preferred.
- Bring a customer-first mindset and pride in delivering exceptional service and personalised customer experiences.
- Demonstrate a strong understanding of the brand and the wider retail landscape, and confidence in driving performance while maintaining high shop-floor standards.
- Be self-motivated and curious, with a desire to develop product and industry knowledge.
- Have strong interpersonal skills and an innovative approach to customer service.
- Have excellent organisational skills.
- Communicate confidently and effectively in writing and verbally.
- Use an analytical approach to understand performance and identify opportunities for brand growth.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Access to development opportunities and the chance to grow within the business.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Advisor», «Brand Ambassador», «Luxury Brand Specialist», «Brand Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.