- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- £29,089/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks an experienced Beauty Concierge to deliver exceptional customer service and brand ambassadorship within H Beauty at the Lakeside Thurrock location. The role combines personal client advisory, product expertise, and community engagement, including local influencer partnerships, event leadership, and clienteling initiatives to build a loyal customer network across the Thurrock region.
Role & Responsibilities
- Deliver first-class, personalized customer service and demonstrate exceptional product knowledge across makeup, skincare, and fragrance categories
- Build and maintain quality customer relationships through dedicated clienteling efforts, cultivating a loyal local client network in Thurrock and surrounding areas
- Reach out to and establish collaborative partnerships with local influencers aligned to the H Beauty brand
- Support and lead local events alongside store management, coordinating with local stakeholders to develop and execute a comprehensive event calendar
- Collaborate with store management to generate and implement innovative sales-driving initiatives specific to the Lakeside location
- Leverage social media platforms to showcase H Beauty's exceptional product offerings and create engaging brand content
- Maintain the shop floor to the highest standards, ensuring optimal product presentation and merchandising
- Educate and mentor colleagues on new product launches and beauty trends within the category
- Uphold personal grooming and presentation standards in line with company dress code expectations
Qualifications
- Demonstrated passion for beauty products, with knowledge of makeup, skincare, and fragrance categories
- Proven ability to build and maintain customer relationships in a luxury retail environment
- Experience with social media marketing and content creation
- Strong organizational and event management capabilities
- Ability to thrive in a team environment while working independently as a self-starter
Skills
Experience
Retail or luxury customer service experience in a beauty, fashion, or prestige goods environment preferred. Background in brand ambassadorship or community engagement is advantageous.
Education
Secondary education or equivalent qualification; beauty industry certification or relevant formal training is desirable.
Workplace
This position is based in Thurrock, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position is GBP 29,089 per annum.
Benefits
22 days annual holiday, birthday off, double time pay on Bank Holidays, up to 33% Harrods discount (including restaurants), pension scheme membership
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Beauty Client Advisor», «Luxury Beauty Associate», «Beauty Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.