- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €45,000/year
- Department
- Human Resources, People & Culture
- Posted
- Nov 10, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
The Training Coordinator develops and delivers Guerlain’s country training strategy, calendars, programs, and individual learning paths for Retail teams, while measuring effectiveness through KPIs and collaborating across functions. The role is based in Milan, involves travel across Italy at least 40% of the time, and is full-time and permanent under the Italian CCNL Commercio; annual gross pay starts at €45,000 and may vary with experience, skills, seniority, and organizational needs.
Role & Responsibilities
- Champion the country training strategy and drive initiatives to strengthen Retail team capabilities.
- Align training content with local business objectives and regional goals.
- Develop country-specific training calendars that account for local market dynamics and seasonal variations.
- Deliver training programs on time and maximize participation among Retail staff nationwide.
- Implement training activities tailored to country requirements, regional nuances, and cultural sensitivities.
- Coordinate training delivery with regional stakeholders and subject matter experts.
- Implement individual training paths for the Guerlain Retail Team.
- Work with commercial and marketing teams to provide tailored expertise programs and ongoing training on new products.
- Establish KPIs to evaluate training effectiveness and its impact on employee performance and business outcomes.
- Monitor training metrics and make data-driven adjustments to optimize training initiatives.
- Engage Retail leaders, HR professionals, and local subject matter experts to align training with country-specific business objectives.
- Foster cross-functional collaboration and communication to maximize the impact of training initiatives.
- Monitor industry trends and best practices in training and development, identifying opportunities to improve methodologies.
- Use performance data and stakeholder feedback to refine and optimize training programs.
Qualifications
- Excellent grooming, a strong alignment with the Brand DNA, and a high standard of luxury and service.
- Strong experience in the cosmetics industry.
- Results-oriented with a retail mindset.
- Excellent communication and client engagement skills, including storytelling.
- Curious, open-minded, positive, and detail-oriented.
- Advanced understanding of training methods.
- Strong training experience, including training delivery; cosmetics industry and/or retail experience is a plus.
- Italian and English speaking; French is a plus.
Skills
Experience
At least 5 years
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 45,000 per annum.
Benefits
Participation in an incentive plan at Guerlain’s discretion, based on factors such as individual and/or company performance; additional benefits may be provided in accordance with company policies.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.