Guerlain Spa Trainer
About Guerlain
Guerlain is a historic French luxury house and a leading name in high perfumery and cosmetics, operating within the LVMH group. The brand is renowned for artisanal craftsmanship, signature fragrances and skincare, and a commitment to elevated client experiences across global Institutes, spas and retail touchpoints.
Guerlain is hiring a Spa Trainer in Chiyoda (Tokyo), Japan to lead spa and institute training and elevate Institute & Spa sales.
Role & Responsibilities
- Design, organise and deliver in-person and virtual training sessions for SOCIE/ESGP licensees, local spa teams and retail staff to ensure consistent application of Guerlain SPA methods and customer journey protocols.
- Champion and transmit Guerlain’s heritage, brand values and spa know‑how to Beauty Experts, spa therapists and local trainers.
- Coach, mentor and audit local Socie Spa Trainers and retail cabin teams; conduct regular market visits to monitor service quality, protocol adherence and safety standards.
- Perform treatments for VIPs, journalists and during masterclasses as an exemplar of Guerlain SPA techniques and service standards.
- Act as trainer‑of‑trainers when updates cannot be delivered by the skincare training team in Paris and ensure smooth communication between local training teams and the International Spa Training and Academy teams.
- Support the international Spa team in creating, updating and localising training and communication tools and ensure compliance with Guerlain Visual Merchandising and Retail Design guidelines where relevant.
Qualifications
- University degree (Bachelor’s or equivalent).
- Native or business‑level Japanese and professional proficiency in English.
- Minimum 3 years’ experience in spa or salon operations; ideally 5+ years including frontline treatment delivery and training responsibilities.
- Deep, demonstrable knowledge of professional spa protocols and treatment methodologies.
- Proven ability to design and deliver training (classroom and digital), coach trainers, and conduct quality audits.
Skills
Experience
Minimum 3 years’ experience in salon or spa operations, with preference for candidates showing 5+ years that include both frontline treatment delivery and formal training/coaching responsibilities.
Education
University degree (Bachelor’s or equivalent).
Workplace
The role is situated in Chiyoda, Tokyo, Japan.
Culture
Guerlain blends deep heritage and artisan craftsmanship with a modern, elevation‑focused transformation agenda. The workplace emphasises high service standards, continuous professional development and close collaboration between local markets and international academy teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Spa Training Specialist», «Spa Education Specialist», «Trainer — Spa & Institute», «Spa Educator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.