Guerlain Skincare Consultant

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Deliver personalized skincare treatments (facial, body, manicure, pedicure, hair removal) following Guerlain-specific protocols and client consultation methods
• Create a unique and exceptional client experience through genuine connection, warm welcome, active listening, and personalized service recommendations informed by product knowledge and storytelling
• Build and maintain a loyal clientele through effective clienteling, follow-up communication, and anticipatory service; develop local and international client base using encartage and phoning tools
• Monitor client satisfaction and contribute to maintaining high scores on satisfaction surveys for the institute
• Apply Guerlain skincare protocols and diagnostic methods to personalize treatments across facial, body, and nail services for a discerning, mixed clientele
• Master the characteristics and benefits of Guerlain products across all three business axes (skincare, makeup, wellness) and execute additional sales opportunities
• Track and achieve individual and collective sales targets including revenue and KPI metrics
• Embody Guerlain values and foster team spirit through active participation in daily briefings and team engagement initiatives
• Maintain retail excellence standards including cash handling, cabin hygiene, merchandising, inventory management, and adherence to all boutique procedures
• Uphold professional grooming standards including uniform, makeup, hairstyle, and nail presentation

Qualifications

• BTS-level qualification in Esthetics or equivalent beauty therapy certification
• Advanced proficiency in English
• Solid knowledge of human anatomy and physiology
• Understanding of luxury service standards and client care excellence
• Results-oriented mindset with strong client focus

Skills

Experience

Entry-level to junior experience in luxury beauty retail or spa environments is acceptable; candidates with BTS-level education but no prior professional experience may be considered, provided they demonstrate strong interpersonal skills and commitment to the Guerlain philosophy.

Education

BTS Esthétique (National Diploma in Esthetics) or equivalent beauty therapy qualification required.

Workplace

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.