Guerlain Senior Retail Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 28, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Senior Retail Supervisor for Guerlain Hong Kong, leading field-based teams across multiple counters and boutiques. This dynamic, travel-intensive leadership role combines commercial strategy, team motivation, and brand excellence—requiring hands-on presence across retail locations to drive sales performance, execute door strategies, and deliver exceptional clienteling and brand experiences.
Role & Responsibilities
- Formulate and execute clear door strategies to grow store business and maximize sales across all assigned locations
- Set clear performance goals, track daily sales metrics, and identify market opportunities to drive revenue growth
- Create local action plans based on sales data analysis to boost store results and product turnover
- Report monthly and quarterly business results to senior management, identifying trends and market activities with actionable next steps
- Identify team strengths and potential, leading and coaching frontline staff to hit sales targets and drive daily productivity
- Collaborate with the training team to evaluate staff performance, address skill gaps, and improve product knowledge and service quality
- Formulate and implement staff reward and incentive programs to maintain team engagement and drive top-tier sales and service performance
- Drive clienteling strategies at the store level, coaching teams to build and cultivate long-term relationships with VIP customers
- Monitor CRM KPIs including repeat purchase and client retention, implementing action plans to build customer loyalty
- Oversee personalized client outreach, private consultations, and exclusive brand events to elevate the consumer journey
- Coach staff to effectively leverage clienteling tools and databases to provide personalized customer service
- Ensure counters and visual displays consistently meet top-tier brand presentation guidelines
- Ensure optimal physical stock levels on counters and boutiques to support sales performance
- Empower frontline teams to serve as brand ambassadors, delivering exceptional service and embodying brand values in every interaction
Qualifications
- Minimum 5 years of retail experience within beauty, luxury, or premium consumer goods sectors
- At least 3 years in a multi-store management or field-based supervisory role
- Demonstrated expertise in people leadership and team coaching
- Proven ability to develop and execute sales strategies and analyze business performance data
- Experience with customer relationship management (CRM) systems and clienteling best practices
- Strong understanding of stock management and inventory optimization
- Track record of driving sales performance and achieving revenue targets in luxury retail environments
Skills
Experience
Minimum 5 years of retail experience in the beauty, luxury, or premium consumer goods sectors, with at least 3 years in a multi-store management or field-based supervisory capacity. Candidates with less extensive experience may be considered for the Retail Supervisor role.
Education
Tertiary education (bachelor's degree or equivalent).
Workplace
This position is based in Hong Kong, Hong Kong.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Multi-Store Supervisor», «Retail Operations Lead», «Field-Based Retail Manager», «Counter & Boutique Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.