Guerlain Senior Retail Operations Executive

Location
Employment Full-time
Seniority Senior
Posted Feb 28, 2026

Join Guerlain in Shanghai as a Senior Retail Operations Executive. Ensure compliance and optimize operations in the luxury perfumes and cosmetics sector.

Overview

Guerlain, a prestigious name in the luxury perfumes and cosmetics sector, is part of a larger conglomerate renowned for its commitment to excellence and innovation. As an employer, Guerlain offers a dynamic environment where creativity and operational precision are equally valued, providing employees with opportunities to contribute to the brand's storied legacy.

Role & Responsibilities

  • Ensure frontline operations comply with local regulations and Group/Brand standards.
  • Conduct on-site audits to observe operations and identify execution gaps.
  • Collect, analyze, and validate field documents to verify compliance and guide improvements.
  • Design, document, and maintain clear, actionable SOPs reflecting market dynamics and regulatory requirements.
  • Identify opportunities for operational efficiency and lead initiatives to standardize best practices.
  • Participate in retail-related projects and cross-brand task forces.
  • Prepare and deliver data-driven reports and presentations to various stakeholders.

Qualifications

  • Bachelor's degree or above.
  • 5+ years of experience in retail operations or audit firms; compliance background preferred.
  • Professional proficiency in English and Chinese.

Skills

Strong communication and coaching abilities. Proficient in issue identification, root-cause analysis, and developing corrective action plans. Detail-oriented with strong logical skills. Proficient in Excel, PowerPoint, and major database software. Willingness to travel as required.

Experience

A minimum of 5 years in retail operations or audit firms, with a preference for candidates with a compliance background.

Education

Bachelor's degree or higher.

Workplace

The successful candidate will be located in Shanghai, Shanghai, China. 414 luxury roles are listed in Shanghai on Cerulean, 17 posted in the last 48 hours. Across the Shanghai region, Cerulean lists 440 open positions — 18 listed in the past two days. Cerulean currently advertises 1.773 open roles in China, including 30 added in the last 48 hours.

Benefits

Guerlain offers a comprehensive benefits package, including opportunities for career advancement and professional development within a globally recognized luxury brand.

Culture

Guerlain fosters a culture of excellence, innovation, and collaboration. The company values diverse perspectives and encourages employees to embrace new ideas and approaches, ensuring a dynamic and inclusive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.