- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Oct 19, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Guerlain seeks a Retail Operations Project Manager for a full-time, fixed-term CDD role in Paris, supporting operational efficiency across 8 directly operated boutiques and 13 department-store concession counters. The role covers Retail IT, stock optimization, cross-functional store projects, operational support and facility management.
Role & Responsibilities
- Drive the operational efficiency of Guerlain’s retail network, including technical management, Retail IT project deployment, stock optimization and facility management across 8 directly operated boutiques and 13 concession counters in department stores.
- Oversee the performance, implementation, maintenance and evolution of point-of-sale business applications, IT networks and equipment.
- Provide proactive technical support to business teams for application, network and hardware incidents.
- Manage the application lifecycle, from requirements definition and acceptance testing through go-live and version upgrades.
- Train sales teams on new applications and updates in collaboration with IT.
- Support store and pop-up openings and renovations by supervising the installation and configuration of systems.
- Develop and update internal control procedures for IT applications and act as the point of reference.
- Coordinate IT equipment orders and asset management.
- Oversee stock, including new product launches, daily orders and deliveries, discrepancy analysis and resolution of stock-movement incidents.
- Lead stock-management improvement projects, including stockroom modelling and reorganization.
- Support the annual tax inventory campaign in collaboration with stores, management control and the inventory provider.
- Coordinate store layout, renovation, construction and opening projects with the Retail Operations Manager.
- Work with support functions to implement equipment, network infrastructure, payment methods and stock flows; track deliverables, ensure quality and meet deadlines.
- Participate in tool-version upgrades and continuous improvement of stock management.
- Work with International Operations to deploy Retail recommendations and processes.
- Propose improvements to the employee experience and contribute to developing and optimizing operating procedures.
- Support boutique and Retail Managers in implementing corrective actions.
- Oversee boutique infrastructure maintenance and safety, tracking and resolving incidents and following up with external service providers.
- Visit boutiques to identify and assess requirements for works, modifications and upkeep.
- Manage and coordinate security guard requests.
- Review and monitor service-provider contracts and rates, and closely track quotations and the Facility Management budget.
Qualifications
- Business or engineering degree.
- Proficiency in Microsoft Office.
- Project management skills, including planning, organization and follow-up.
- Team management and service-provider coordination skills.
- Problem-solving and decision-making skills.
- Strong service orientation and customer focus.
- Responsiveness and ability to manage urgent situations.
- Rigor and strong organizational skills.
- Ability to work collaboratively and autonomously.
Skills
Experience
At least 3 years; 4–5 years of experience required.
Education
Business or engineering degree.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Project Lead», «Retail Operations Manager», «Retail Operations Project Coordinator», «Retail Project Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.