Guerlain Manager, Education & Training Projects

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Oversee and manage all education seminars, including seasonal training sessions, expertise trainings, and selling ceremony programs
• Lead and manage the Digital Training platform, ensuring effective implementation and utilization across the organization
• Manage, implement, and lead the education and event strategy in collaboration with the Head of Client Experience
• Analyze existing education programs to ensure alignment with market needs and make necessary adjustments
• Propose and develop education solutions aimed at improving key performance indicators and business outcomes
• Adapt global education content to meet specific needs of the US market and regional nuances
• Develop, adapt, and produce all education tools and training materials
• Manage the education budget in accordance with guidelines provided by the Head of Client Experience
• Gather, analyze, and report all necessary KPIs to share with New York Office and Headquarters
• Drive training and retail excellence through collaboration with the Head of Client Experience, implementing elevated and industry-leading training solutions
• Plan, coordinate, and execute seasonal training seminars for Beauty Ambassadors, Counter Managers, Business Managers, and US Field Sales Team
• Dedicate 60% of time to fieldwork within NYC and North East, working alongside Beauty Ambassadors and retail partners
• Develop and maintain strong relationships within the Maison and with all levels of store management teams and Beauty Ambassadors
• Focus on key doors within priority accounts, partnering with Beauty Ambassadors and Account Executives to elevate employee performance
• Identify learning or behavior gaps and develop tailored training tools and solutions for each store or counter
• Provide continuous feedback to the Field Executive team through written recaps highlighting progress, development, and opportunities
• Cultivate partnerships with retailers to support new store openings in NYC and the North East
• Collaborate with the field team to deliver exceptional events using skilled storytelling, facilitation, and engaging presentations
• Ensure events consistently meet brand standards and positively represent the Maison
• Conduct event recaps to identify learnings and optimizations for future planning
• Partner with NYO teams including marketing, sales, ecommerce, and visual merchandising to ensure cohesion with retail excellence standards

Qualifications

• 5-7 years of related field experience in training and events
• Proven ability to develop strong relationships with various departments to elevate training, maximize sales, and collaborate with all levels of store management
• Exceptional people skills to drive training and eventing across the organization
• Strong strategic, creative, interpersonal, organizational, and communication skills
• Ability to thrive in a fast-paced, rapidly changing, and customer service-oriented environment
• Highest levels of professionalism, calm under pressure, and operates with integrity
• Strong business acumen, analytical skills, and strategic ability
• Experience in data support and streamlining reporting processes
• Team player with a collaborative mindset
• Flexibility for domestic travel and working hours to meet job objectives

Skills

Experience

5-7 years of related field experience in training and events within luxury retail or similar high-touch environments

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 95,000 to USD 105,000 per annum.

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.