Guerlain High Clienteling Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 5, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Guerlain seeks a High Clienteling Manager in Singapore & Malaysia to drive top client acquisition and revenue growth across luxury markets.
Role & Responsibilities
- Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel
- Drive targeted engagement across top client segments aligned with Singapore and Malaysia market priorities to maximise revenue contribution
- Develop structured action plans for top-tier clients to drive sustained growth and own delivery of top client revenue growth targets
- Design and execute high-impact top-client activations to drive engagement, conversion, and sales across boutiques, out-of-home events, and partner platforms
- Personally engage and lead the closing of Exceptional Pieces and bespoke sales through personalised curation and storytelling
- Develop and activate strategic partnerships to generate qualified leads and drive revenue growth while identifying new business opportunities aligned with Guerlain's positioning
- Partner closely with retail teams to identify and engage top clients, supporting elevated engagement and conversion strategies
- Monitor client performance, identify opportunities for growth, and provide insights to optimise client engagement and commercial outcomes
Qualifications
- Proven track record in luxury sales or high-value client management with direct exposure to UHNW or VIC clientele
- Demonstrated ability to drive revenue and close high-value transactions
- Experience in partnerships, business development, or private client management within luxury or banking sectors
- Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery
- Exceptional communication, negotiation, and presentation skills
- Strong analytical thinking with the ability to interpret client data, market trends, and sales performance
Skills
Experience
Minimum 7 years of clienteling, CRM, and business development experience in the luxury goods and retail industry. Proven track record of driving revenue growth and managing high-value client relationships with disciplined sales execution and relationship-building expertise.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Premium Client Manager», «Luxury VIC Account Manager», «High-Value Client Relationship Manager», «Bespoke Sales Director», «Private Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.