Guerlain Fragrance Trainer
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Posted
- Jun 9, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Guerlain Japan hiring Fragrance Trainer in Tokyo. Develop training programs for Beauty Ambassadors; hybrid role reporting to Training Senior Manager.
Role & Responsibilities
- Develop and implement targeted training programs aligned with Guerlain Academy guidelines and annual marketing calendars, covering client interactions, retailing methodologies, counter operations, and product knowledge
- Design and produce engaging training materials including presentations, manuals, interactive online modules, and exercises addressing fragrance families, application techniques, sales strategies, and brand storytelling
- Conduct interactive training sessions using diverse methodologies: in-person workshops, online webinars, on-the-job coaching, and specialized Master Classes for expert-level Beauty Ambassadors
- Assess training needs regularly and tailor programs to address specific skill gaps; maintain expertise in industry trends, new product launches, and competitive positioning
- Execute strategic counter visits to provide on-the-job coaching, mentor counter managers on operations, and guide sales technique refinement in collaboration with the retail team
- Support the Expert program through assessment participation and evaluation of educational initiatives
- Provide comprehensive support for events and animations, including coaching on product knowledge and customer interactions, developing quick-reference guides and selling scripts
- Coordinate onboarding programs for new hires, delivering foundational knowledge and skill development across teams
- Collaborate with Marketing, Digital, and Sales teams to align training delivery with brand strategy and product launches; ensure consistent messaging across retail partners
- Manage fragrance training program budgets, track expenses, and ensure cost-effectiveness and accountability
Qualifications
- Bachelor's degree in Education, Business, Marketing, or a related field
- 3+ years of proven experience in training and development, preferably within the fragrance or cosmetics industry
- Demonstrated expertise in customer service and retail training environments
- Comprehensive knowledge of the cosmetics and fragrance industry
- Excellent presentation, instructional design, and communication abilities
- Strong organizational and time management skills with ability to manage multiple concurrent programs
- Proficiency in Microsoft Office Suite and digital collaboration tools
- Japanese language proficiency at business-native level (JLPT 1 equivalent)
- English language proficiency at intermediate business level (TOEIC 650 or TOEFL iBT 71 equivalent)
Skills
Experience
3+ years of training and development experience, preferably within the fragrance, cosmetics, or luxury retail sector, with demonstrated success in designing and delivering instructor-led and digital training programs.
Education
Bachelor's degree in Education, Business, Marketing, or related field.
Workplace
The successful candidate will be located in Chiyoda, Tokyo, Japan, with easy access to Tokyo.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training & Development Specialist», «Beauty Ambassador Coach», «Fragrance Training Specialist», «Product Knowledge Trainer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.