Guerlain E-Retail Intern

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Support day-to-day relationships with e-retailers and their digital teams, serving as a contact for clear, accurate written and verbal communication and client service.
• Maintain organised processes and account management across e-retail accounts.
• Under the E-Retail Manager and E-Retail Coordinators’ supervision, deliver agreed partner commitments on time and to a high standard.
• Manage new-product launch data, including NLFs and digital enrichment forms, ensuring complete forms and product details at launch.
• Support the preparation of retailer strategy presentations and meetings.
• Distribute updated assets and copy to retailers following HQ guideline changes, and record requests and completed executions on local trackers.
• Help optimise e-retailer product catalogues and ensure product pages are fully enriched.
• Ensure optimised e-merchandising discoverability and attributions.
• Identify opportunities to secure FOC on-site visibility.
• Support retail media activations.
• Liaise with external agencies and suppliers on asset production, including partner briefs; validate assets with global teams and coordinate implementation with e-retailers.
• Maintain the Ratings & Reviews calendar and organise sampling campaigns with the third-party partner.
• Track asset expiry dates for Flix Media content pages and notify E-Retail Coordinators when pages need updates.
• Monitor Guerlain and competitor visibility on e-retailer platforms, report findings to the business and proactively identify opportunities.
• Keep all required trackers up to date.
• Support weekly and monthly sales reporting.
• Support the eBusiness team with raising POs and updating trackers.
• Conduct regular e-retailer site audits to check that brand and product content is current, maintained, aligned with global guidelines and reflects brand identity, including onsite brand spaces.
• Process order forms to ensure Ratings & Reviews stock is shipped and delivered to the third-party partner.
• Capture and log all paid and FOC on-site visibility.

Qualifications

• Knowledge of the UK market and beauty industry.
• Genuine interest in the luxury industry and beauty.
• Fluent English; French is a plus.
• E-retail experience is a plus.
• Strong attention to detail and proofreading skills.
• Strong organisational skills.
• Excellent written and verbal communication skills.
• Confidence, enthusiasm, team spirit and a collaborative mindset.
• Analytical ability.
• Good working knowledge of MS Office.
• Photoshop knowledge is a plus.

Skills

Experience

Beginner; e-retail experience is a plus.

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.