Guerlain E-Commerce Product Owner

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Serve as Product Owner within an agile team, planning platform evolution and maintaining the product backlog in alignment with overall strategy
• Define prioritization of features and improvements, articulating requirements as clear user stories for the development team
• Drive continuous improvement by proposing enhancements, testing new functionality, and conducting regular quality audits to remediate defects
• Collaborate with the Proxy Product Owner to facilitate agile ceremonies (sprint planning, grooming, demos) and provide cross-functional stakeholder updates
• Ensure platform quality and user satisfaction by triaging and prioritizing functional anomalies
• Partner with market teams to develop and implement action plans tailored to regional specifications and oversee their execution and optimization based on business feedback
• Onboard market teams during rollouts of new features
• Define target KPIs for each feature and evaluate success against agreed metrics
• Analyze the efficacy and ROI of platform initiatives to identify business optimization and improvement opportunities
• Update scorecards for each feature and brief Data teams on ad hoc analytical studies

Qualifications

• Master's degree (BAC+5) in business school or equivalent university degree with digital specialization
• Minimum 5 years of demonstrated experience in e-commerce, preferably within beauty, luxury, or premium retail sectors
• Proven experience managing international e-commerce deployment projects and rollouts
• Strong knowledge of e-commerce architecture, infrastructure, and associated information systems
• Expertise in e-commerce best practices including customer journey mapping, SEO, payment systems, logistics, and CRM
• Demonstrated proficiency with Salesforce Commerce Cloud (SFCC), JIRA, and Confluence
• Advanced Microsoft Office proficiency (Word, Excel, PowerPoint)
• Fluency in French and English, both spoken and written
• Ability to communicate effectively with diverse stakeholders including technical teams, marketing, and business leaders

Skills

Experience

Minimum 5 years of e-commerce experience, with proven track record managing international platform deployments and cross-functional agile teams in luxury or premium retail environments.

Education

Master's degree (BAC+5) from a business school or equivalent university degree with specialization in digital or e-commerce.

Workplace

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.