Guerlain E-Commerce Assistant

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Support the growth of revenue for Guerlain.com and the employee e-boutique through site merchandising, product catalogue management and sales analysis.
• Maintain e-merchandising excellence on Guerlain.com, including new product launches, internal coordination, out-of-stock monitoring, and stock and price checks.
• Continuously optimise product pages through cross-selling, editorial content and visual updates.
• Track the commercial campaign calendar, including launches, key selling periods, limited editions, offers and the Advent calendar; propose improvements to enhance customer experience and business performance.
• Manage the operational implementation of the generosity strategy, including gifts, basket samples and promotional offers.
• Create landing pages in collaboration with the Trade Marketing teams.
• For the employee e-boutique, create product pages for each launch, manage e-merchandising autonomously and share weekly newsletters.
• Monitor and share daily Guerlain.com performance, including reporting, revenue analysis, new product sell-through and market priorities.
• Conduct ad hoc analyses, including reviews of product launches, customer review collection and e-gift card monitoring.
• Manage the Booxi online appointment-booking platform.
• Serve as the primary contact for Customer Service on clienteling needs and customer feedback about the site.
• Collaborate with CRM, Media, Support, Marketing and Supply teams to ensure projects run smoothly.
• Manage tickets raised by Beauty Tech or the Fraud team.
• Conduct monthly competitor monitoring.

Qualifications

• Student in a business school, digital programme or equivalent course of study.
• Ideally, initial experience in digital project management.
• Organised, versatile, rigorous and proactive.
• Enjoys interpersonal relationships and teamwork.
• Good command of the Office suite.

Skills

Experience

Entry-level; ideally, initial experience in digital project management.

Education

Student in a business school, digital programme or equivalent course of study.

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.