Guerlain E-Commerce Assistant

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Manage e-merchandising on Guerlain.com, including new product launches, internal coordination, out-of-stock monitoring, and stock and price checks.
• Continuously optimize product pages through cross-selling, editorial content, and visual updates.
• Track the commercial activation calendar, including launches, key trading periods, limited editions, offers, and the Advent calendar; propose improvements to enhance customer experience and business performance.
• Operationally manage the gifting strategy, including gifts, samples added to baskets, and promotion communications.
• Create landing pages in collaboration with Trade Marketing teams.
• For the employee e-boutique, create product pages for each launch, independently manage e-merchandising, and share weekly newsletters.
• Monitor and share daily Guerlain.com performance, including reporting, revenue analysis, sell-through of new products, and market priorities.
• Conduct ad hoc analyses, including reviews of product launches, customer review collection, and e-gift card monitoring.
• Manage the Booxi online appointment-booking platform.
• Serve as the primary point of contact for Customer Service on clienteling needs and customer feedback about the site.
• Collaborate with CRM, Media, Support, Marketing, and Supply teams to ensure smooth project delivery.
• Manage tickets escalated by Beauty Tech or the Fraud team.
• Conduct monthly competitor monitoring.

Qualifications

• Currently studying at a business school, in digital studies, or in an equivalent program.
• Ideally, have initial experience in digital project management.
• Be organized, versatile, rigorous, and proactive.
• Enjoy interpersonal relationships and teamwork.
• Have good command of the Office suite.

Skills

Experience

Entry-level; an initial experience in digital project management is preferred.

Education

Currently studying at a business school, in digital studies, or in an equivalent program.

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.