Guerlain Deputy Store Manager, Flagship Boutique
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Posted
- Sep 3, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Guerlain Paris: Deputy Store Manager, Flagship Boutique on the Champs-Élysées. Lead retail operations and team management in luxury beauty.
Role & Responsibilities
- Deploy Guerlain's commercial strategy and ensure achievement of boutique performance objectives, analyzing KPIs and financial metrics to inform decision-making
- Design and implement action plans, sales challenges, and strategic partnerships to stimulate boutique performance and maintain competitive advantage
- Cultivate close relationships with all business partners to drive continuous improvement and performance optimization
- Lead, mentor, and develop a team of approximately ten retail associates, fostering a culture of trust, transparency, and professional growth
- Establish individual and collective objectives, identify training needs, and support capability development across the team
- Oversee daily boutique operations including welcoming protocols, service leadership, merchandising execution, inventory management, point-of-sale systems, and overall store organization
- Direct the implementation and enforcement of all boutique processes and standards in alignment with Guerlain's operational requirements
- Supervise client welcome management to guarantee personalized, individualized service for each client
- Lead the application of Guerlain's 'Dare to Bee' sales methodology across all team members
- Monitor NPS scores, Google reviews, and customer feedback systems to ensure flawless client follow-up
- Ensure 'Retail excellence' standards and compliance with all boutique direction guidelines and selling protocols
- Develop strategic initiatives for client recruitment, loyalty, and account growth, including conversion rate optimization and clienteling KPI performance
- Train and mentor team members on advanced clienteling techniques and client relationship management
Qualifications
- Proven first management experience in a luxury retail or hospitality environment
- Exceptional interpersonal intelligence and natural entrepreneurial mindset
- Advanced English proficiency (additional languages highly valued)
- Demonstrated strong results orientation and acute client relationship sensitivity
- Absolute respect for confidentiality and professional integrity
- Natural leadership capability with proven ability to federate and inspire team members
- Capacity to thrive in demanding, high-performance environments and deliver excellence consistently
Skills
Experience
Entry-level management experience required; candidate should demonstrate prior success in a supervisory or assistant management role within luxury retail or premium hospitality.
Education
Secondary education minimum; qualification in retail management, business administration, or hospitality management preferred.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Associate Store Manager», «Deputy Boutique Director», «Boutique Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.