Guerlain CRM Intern
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Aug 19, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Guerlain UK seeks a CRM Intern in London to support email marketing, loyalty programmes, and client engagement for one year starting January 2027.
Role & Responsibilities
- Support the delivery of the Email Communications Calendar, including preparing campaign briefs and adapting global creative assets for the UK market context
- Use Dartagnan email creative tool to manage email campaign workflow from briefing through approvals, proofing, and deployment
- Collaborate with communications agencies on Adobe Campaign email broadcast activities and monitor campaign performance using Google Analytics and Power BI
- Assist with weekly loyalty gift orders, CRM loyalty stock inventory management, and delivery tracking to support in-store and online loyalty programme operations
- Handle customer queries and service requests from internal teams and external clients, responding promptly and professionally
- Support CRM and Clienteling campaigns, including deployment of tailored gifting initiatives for top-tier clients
- Conduct ad hoc competitor and email trends analysis to inform strategic communications refinement
Qualifications
- Proficiency in Microsoft Office suite (Excel, PowerPoint, Word)
- Ability to learn and efficiently adopt new digital platforms (Dartagnan, JustRelate)
- Strong written and verbal communication skills
- Demonstrated analytical and numeracy capabilities
- Client-centric mindset with customer service orientation
- Meticulous attention to detail and exceptional organisational abilities
- Proactive, adaptable, and solutions-oriented professional approach
Skills
Experience
Entry-level or beginner experience; previous exposure to CRM, email marketing, customer services, or retail operations is desirable but not mandatory. Demonstrable knowledge of or genuine interest in the luxury beauty industry is preferred.
Education
A degree in Marketing, Business, Communications, or a related discipline is beneficial; equivalent professional experience or demonstrated competency in CRM or digital communications may substitute.
Workplace
The role is situated in London, England, UK.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Communications Intern», «Digital Marketing Intern - CRM», «Customer Relationship Management Intern», «Client Engagement Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.