Guerlain Boutique Store Manager
Guerlain Boutique Store Manager — Guangzhou (Tianhe) role leading boutique operations, sales and client experience for the luxury perfume & cosmetics house.
Overview
Guerlain is a storied French maison renowned for perfume, skincare and cosmetics, with a heritage rooted in craftsmanship and sensory luxury. The brand operates globally within the LVMH group and is recognized for its emphasis on client experience, artisanal product quality and refined retail environments.
Role & Responsibilities
- Act as the brand ambassador in-store, delivering exemplary clientelling and nurturing long-term customer relationships to reinforce Guerlain’s brand image.
- Plan, drive and achieve store sales targets and key performance indicators through commercial initiatives and daily execution.
- Ensure consistently high standards of customer service and guest satisfaction across all touchpoints.
- Recruit, coach and develop boutique team members; conduct regular performance reviews and implement improvement and development plans.
- Oversee store cash handling and inventory control; maintain accurate financial and stock records.
- Lead and coordinate assigned business and administrative tasks to ensure timely completion and compliance with company procedures and brand standards.
Qualifications
- Passion for retail with a strong interest in perfumes and cosmetics; prior experience in luxury beauty retail is preferred.
- Minimum three years' experience in sales management or store leadership preferred.
- Demonstrated leadership with strong organizational, coordination and team-building capabilities.
- High sense of responsibility, proactivity and continuous learning orientation; meticulous and service-focused attitude.
- Ability to perform under pressure, accept additional responsibilities and resolve customer complaints effectively.
- Full-time tertiary qualification (associate degree or above).
- Professional grooming standards: no visible facial or other exposed-area scars or tattoos.
- Standard Mandarin pronunciation required.
Skills
Experience
Preferably at least 3 years of progressive retail sales management experience, ideally within perfume, cosmetics or luxury retail environments.
Education
Full-time associate degree (大专) or higher.
Workplace
This position is based in Guangzhou, Guangdong, China. Cerulean lists 53 open roles in Guangzhou. The broader Guangdong area accounts for 176 active listings on Cerulean, 5 of which are new. In China as a whole, Cerulean currently features 1.797 open positions, with 42 posted this week.
Culture
Guerlain emphasises artisanal excellence, refined service and sensory storytelling across its boutiques. The workplace values meticulous clienteling, continuous professional development and a commitment to preserving the maison’s heritage while delivering modern luxury retail experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.