Guerlain Assistant Store Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Posted
- Jul 24, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Guerlain seeks Assistant Store Manager for flagship Paris boutique. Lead team of 10, drive sales performance, ensure retail excellence on Champs-Élysées.
Role & Responsibilities
- Deploy Guerlain's commercial strategy and ensure achievement of boutique performance objectives
- Analyse and communicate key performance indicators to inform business decisions and drive boutique performance
- Design and implement action plans, challenges, and partnerships to stimulate revenue growth and customer engagement
- Maintain close relationships with business partners to collaboratively drive continuous performance improvement
- Lead, integrate, develop, and inspire a team of approximately ten collaborators while embodying Guerlain values
- Foster an environment of trust and transparency through regular briefings, meetings, coaching, and celebration of achievements
- Establish and monitor individual and collective objectives, identify training needs, and support team skills development
- Oversee daily boutique operations including welcoming protocols, service leadership, merchandising, stock management, point-of-sale organization, and cash handling
- Collaborate closely with the store director, spa institute team, and stock management to maintain unified brand experience
- Ensure comprehensive implementation and adherence to all boutique operational processes
- Lead welcoming protocols to guarantee individualized customer greeting and engagement
- Embody and model exemplary customer service standards for the entire team
- Implement and enforce the 'Dare to Bee' sales methodology across the boutique
- Monitor NPS, Google reviews, and customer feedback systems to ensure excellence in customer follow-up
- Ensure 'Retail Excellence' standards and compliance with boutique sales standards defined by Store Direction
- Develop and execute concrete action plans to enhance key performance metrics including conversion rates, clienteling revenue, and customer enrollment rates
- Train and mentor teams on clienteling best practices and customer relationship management
Qualifications
- Proven first management experience
- Strong interpersonal intelligence and entrepreneurial sensitivity
- Absolute commitment to confidentiality and professional integrity
- Natural leadership ability with capacity to unite and inspire teams
- Ability to thrive in demanding, high-performance environments
Skills
Experience
Prior successful experience in a management role, particularly within luxury retail or a customer-facing environment. Demonstrated capability to lead teams and drive commercial performance.
Education
No specific educational qualification explicitly required. Secondary education or equivalent is expected as foundational.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Store Operations Associate», «Retail Operations Supervisor», «Boutique Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.