Guerlain Account Manager
Guerlain seeks an Account Manager at H Beauty Lakeside, Thurrock (UK) to lead sales, client experience and team performance.
Overview
Guerlain is an iconic French Maison of perfumes, skincare and make-up, recognised for creative craftsmanship and a heritage-driven approach to luxury. As part of the LVMH group, Guerlain combines artisanal savoir-faire with international retail presence and a growing commitment to sustainability and talent development.
Role & Responsibilities
- Lead daily operations of the Guerlain counter at H Beauty Lakeside to deliver exceptional client experiences and meet sales targets.
- Apply and uphold Guerlain's bespoke sales method while coaching and modelling high service standards for the team.
- Recruit, train, evaluate and develop counter staff; set individual and team objectives and drive performance through coaching and feedback.
- Monitor retail KPIs, manage P&L responsibilities, prepare reporting and implement action plans to optimise sales and productivity.
- Ensure flawless store execution including merchandising, visual standards, stock control, cash handling and loss-prevention procedures.
- Supervise administrative and operational tasks (scheduling, payroll input, bonuses, training records, uniforms and supplier coordination).
- Manage customer relationship issues, complaints and disputes with speed and professionalism to protect brand reputation.
Qualifications
- Minimum 3 years' proven experience in luxury retail management, counter management or multi-person boutique leadership.
- Demonstrable track record of meeting sales targets and managing retail KPIs; experience with P&L awareness preferred.
- Proven ability to recruit, coach and develop sales teams in a luxury environment.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) and experience using a retail/business management application.
- Strong organisational skills, commercial sensitivity and a client-centric approach appropriate for a high-end beauty brand.
Skills
Experience
Minimum 3 years' experience in luxury retail or beauty counter management with responsibility for sales targets and team leadership.
Education
Secondary education required; bachelor's degree in business, retail management, hospitality or a related field preferred.
Workplace
This position is based in Thurrock, England, UK, within easy reach of London. The broader England area accounts for 543 active listings on Cerulean, 18 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.
Benefits
Training and development programmes; competitive salary package; productivity recognition incentives; brand discounts.
Culture
Guerlain cultivates a heritage-led, creative culture where craftsmanship and audacity coexist with a duty to sustainability. The Maison values curiosity, diverse perspectives and the professional development of its retail teams within the LVMH luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.