Guerlain Account Manager

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Develop and deliver an exceptional customer experience by exemplifying Guerlain's unique sales methodology and service standards
• Manage and achieve retail performance KPIs (qualitative and quantitative), including revenue targets and customer satisfaction metrics
• Ensure prompt and efficient resolution of customer service issues, disputes, and complaints
• Implement Guerlain's commercial policy and contribute to the construction and achievement of sales objectives and P&L management
• Analyze, report on, and share business KPIs; drive the development of action plans and strategic initiatives
• Recruit, train, integrate, and develop employees in alignment with Guerlain's core values and operational standards
• Establish team trust and positive energy through regular briefings, meetings, performance monitoring, and coaching
• Define individual and team objectives, evaluate performance, identify training needs, and support continuous skill development
• Supervise administrative management including scheduling, payroll administration, bonuses, training coordination, and interim staffing
• Oversee maintenance, cleanliness, supply management, and vendor relations
• Manage risk including physical security, cash handling, and inventory control
• Ensure visual merchandising standards are maintained and actively participate in merchandising implementation

Qualifications

• Minimum 3 years of retail management or account management experience in a luxury environment
• Demonstrated ability to lead and coach teams with strong managerial presence and decision-making courage
• Innate sense of customer service excellence and strong interpersonal skills
• Result-oriented and customer-focused mindset with proven commercial sensitivity
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of business management applications or retail management systems
• Exemplary professional demeanor, presentation, and communication skills
• Strong organizational and administrative capability

Skills

Experience

Minimum 3 years of experience in retail management, account management, or a related supervisory role within a luxury goods or high-end retail environment. Proven track record of driving sales performance, managing teams, and delivering exceptional customer service in a luxury beauty or fashion context.

Education

Secondary education or equivalent; further qualifications in business management, retail management, or luxury retail preferred but not essential.

Workplace

Benefits

Competitive salary package, training and development programmes, productivity recognition incentives, and brand discounts.

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.