Guerlain Account Manager

Closed The candidacy window for this position at Guerlain has closed.

While this position is no longer receiving submissions as of May 27, 2026, we invite you to explore further opportunities at Guerlain or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
CanterburyEnglandUK
Employment
Full-Time
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 26, 2026

About Guerlain

Guerlain is a historic French maison renowned for fragrance, skincare and make-up and is part of the LVMH group. The brand combines artisanal perfumery heritage with contemporary innovation and places strong emphasis on creativity, craftsmanship and sustainable development within a luxury environment.

Guerlain seeks an Account Manager at Fenwick Canterbury, UK—lead sales, customer experience and team management at the Guerlain counter.

Role & Responsibilities

  • Lead the Guerlain counter at Fenwick Canterbury to achieve commercial targets and maximise sales performance through exemplary leadership and coaching.
  • Design and deliver an exceptional, personalised customer experience in line with Guerlain’s unique sales method; manage client acquisition, retention and aftercare.
  • Monitor and analyse qualitative and quantitative retail KPIs; prepare reporting and drive action plans to improve results, sell-through and profitability.
  • Recruit, onboard and develop counter team members; set individual and team objectives, conduct performance reviews and identify training needs.
  • Ensure rigorous operational excellence across back-office processes (scheduling, payroll, bonuses, stock management, cash handling) and manage risk and security procedures.
  • Maintain the visual and brand image of the counter: merchandising, cleanliness, team grooming and implementation of VM directives.
  • Collaborate with HR on disciplinary processes and with support teams for merchandising, maintenance and supplier coordination.

Qualifications

  • Minimum 3 years' experience in retail management or team leadership within luxury beauty, cosmetics or premium retail.
  • Proven track record of meeting sales targets and managing P&L responsibilities at a retail counter or boutique level.
  • Strong organisational skills with the ability to analyse KPIs and translate insight into actionable business plans.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint) and experience using a retail/business management application.
  • Demonstrated ability to recruit, coach and develop teams with strong interpersonal and leadership skills.

Skills

Microsoft Word Microsoft Excel Microsoft PowerPoint business management application Luxury clienteling and customer service People coaching and performance management Visual merchandising implementation Retail KPI analysis and reporting

Experience

Minimum 3 years of retail supervisory or management experience, preferably within luxury beauty, cosmetics or premium retail environments.

Education

Secondary education required; vocational qualification or degree in business, retail management or beauty is advantageous.

Workplace

This position is based in Canterbury, England, UK, within easy reach of London.

Benefits

Training and development programmes; competitive salary package; productivity recognition incentives; brand discounts

Culture

Guerlain combines a strong artisanal heritage with a culture of creativity and audacity. As part of LVMH, the maison values diversity, talent development and sustainability while encouraging an entrepreneurial spirit and high standards of client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Retail Manager – Beauty», «Client Experience Manager», «Beauty Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.