Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire Client Advisors to deliver high performance and a customer-centric experience, coaching on the sales floor and developing team talent.
• Support and coach the team on the sales floor to ensure a consistent client experience; provide regular feedback to support development, motivation and engagement.
• Support store opening and closing as Manager on Duty, providing leadership and guidance to Client Advisors on shift.
• Lead morning briefings as required, communicating key business information and daily objectives.
• Develop cross-category selling so the team can sell all categories across all floors.
• Hold regular and monthly performance conversations, reviewing results and opportunities and developing action plans.
• Participate in attracting, recruiting and onboarding a high-performing team.
• Monitor team compliance with company policies and procedures and follow up as needed.
• Lead the team in delivering a superior client experience with a hospitality mindset and building long-term client relationships.
• Achieve business objectives by applying the company’s consumer management and client segmentation strategy.
• Use clienteling tools to activate, retain and grow team and personal client bases.
• Lead clienteling activities, setting actions to achieve goals and KPIs; monitor Client Advisor performance and maintain daily, weekly and monthly plans for clienteling excellence.
• Lead by example on the sales floor by embracing the Gucci selling ceremony.
• Manage sales-floor customer flow to ensure every client is assisted and receives exceptional service.
• Manage and resolve customer service issues with the aim of retaining client relationships.
• Capture meaningful customer data to build relationships and personalize prospective client development.
• Monitor monthly consumer management database reporting.
• Apply a strong understanding of KPIs and develop strategies when performance standards are not met.
• Support and align with key business initiatives and new product launches.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results.
• Represent the Gucci image through appropriate wardrobe and presence in accordance with company grooming guidelines.
• Monitor assigned category performance and proactively propose action plans to achieve targets.
• Partner with the Store Director and Merchandising team, providing effective feedback on products, stock and category requests to grow the business.
• Provide insights to the Store Director and Visual Merchandising team to maximize category potential while maintaining store image and merchandising guidelines.
• Partner with the Store Director and Training team to develop Client Advisors’ product knowledge through targeted training and maintain their awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales.
• Collaborate with Operations, Human Resources, Loss Prevention and other cross-functional departments, adhering to and enforcing company policies and procedures.
• Prepare accurate monthly schedules and leadership zoning by analyzing peak hours to ensure adequate sales-floor coverage.
• Support and maintain visual merchandising standards set by the worldwide headquarters.
• Keep company assets fully organized in the back of house and front of house in accordance with worldwide stock guidelines.
• Maintain the consignment program daily in compliance with company policies and procedures.
• Track all special orders through merchandising communications.
• Communicate bestseller replenishment needs weekly through the Business Planning replenishment program.

Qualifications

• At least 2–4 years of sales management experience in retail, luxury retail or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• Ability to analyze sales reports, identify business trends and respond quickly to business needs.
• Proven ability to deliver positive client experiences that build loyalty and achieve measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• Passion for the fashion industry.
• Ability to inspire and influence a team with an entrepreneurial vision, integrity and professionalism.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Qualified candidates must have valid work authorization for Canada.

Skills

Experience

At least 2–4 years of sales management experience in retail, luxury retail or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Compensation

The base compensation for this position ranges from CAD 72,000 to CAD 80,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.