Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to execute superior client experiences with hospitality and elevated service standards
• Capture meaningful client data and develop clienteling strategies to build relationships and drive client loyalty and acquisition
• Monitor Client Advisor performance and develop daily, weekly, and monthly action plans to ensure clienteling excellence
• Lead and support company-driven local events and product launches, ensuring client attendance and sales targets are achieved
• Model the Gucci selling ceremony on the selling floor and manage client flow to ensure exceptional service delivery
• Manage and resolve client service issues to retain and enrich customer relationships
• Develop and maintain deep knowledge of local competition and market trends
• Provide consistent coaching and feedback to Client Advisors using the Training Follow-up App to ensure ongoing development and high engagement
• Conduct annual Performance and Development Conversations with direct reports and lead regular monthly performance discussions
• Lead engaging morning briefings using varied facilitation techniques to deliver business communications and daily objectives
• Develop cross-category selling focus, ensuring the team can sell all product categories across all floors
• Participate in attracting and recruiting new talent through behavioral-based interviews and competition headhunting
• Ensure effective and timely onboarding for new team members
• Manage employee relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures
• Analyze store KPIs, RED metrics, and people KPIs; partner with the Store Manager to provide recommendations and actionable improvement plans
• Provide feedback to Store Managers and Merchandising team on products, stock levels, and category requests
• Ensure Client Advisors develop full product knowledge while maintaining awareness of market trends and competitors
• Utilize digital platforms to support store and online product sales
• Oversee tracking of all special orders through merchandising communication
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments while enforcing company policies
• Plan and liaise with Store Managers to schedule FTE according to team capabilities and traffic flow
• Allocate tasks and delegate effectively based on individual abilities
• Support and maintain visual merchandising standards set by global headquarters
• Maintain full organization of company assets in back and front of house per stock guidelines
• Support and execute product handling, transactions, payment processes, and general store administration
• Support opening and closing procedures as Manager on Duty, providing leadership and guidance to all staff on shift
• Optimize stock and inventory management, monitoring and reporting any risks
• Ensure adherence to all key health, safety, and security protocols in partnership with Store Managers

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry
• High degree of ethics, professionalism, and integrity with ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational abilities
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry

Education

Bachelor's degree in a related field preferred

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.