Gucci Team Manager

About Gucci

Gucci, founded in Florence in 1921, stands as one of the world's most prestigious luxury fashion houses. The brand is celebrated for its distinctive Italian craftsmanship, innovative design sensibility, and cultural relevance, operating under the creative direction of Demna. As part of the Kering conglomerate—a global luxury powerhouse managing an expansive portfolio of heritage houses in fashion, leather goods, jewelry, and eyewear—Gucci maintains a leadership position within the ultra-premium segment. The organization is distinguished by its commitment to bold artistry, entrepreneurial spirit, and a community-driven workplace culture.

Role & Responsibilities

• Lead and inspire the retail team to deliver an unsurpassed luxury service culture in the boutique
• Spend majority of time on the selling floor, executing strategy and providing real-time coaching to achieve business and product category goals
• Develop and grow team members through recruitment, retention, and continuous development of best-in-class talent
• Represent the brand as a Gucci Ambassador, embodying and promoting company values
• Lead and inspire the team to execute superior client experiences and ensure each Client Advisor operates with hospitality and elevated attitude
• Capture meaningful client data to build relationships and personalize prospect client development opportunities
• Utilize clienteling tools to drive client loyalty and acquisition; develop action plans to reach clear goals and KPIs
• Monitor Client Advisor performance and implement daily, weekly, and monthly plans to ensure clienteling excellence
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results
• Lead by example on the selling floor in embracing the Gucci selling ceremony
• Manage client flow to ensure everyone receives exceptional service; resolve client service issues with focus on retention and relationship enrichment
• Develop and maintain deep knowledge of competition and local market trends
• Provide regular feedback to Client Advisors using behavioral observation with Training Follow-up App
• Conduct annual Performance and Development Conversations with direct reports
• Lead engaging morning briefings delivering key business communication and daily objectives
• Develop and lead cross-category focus across all product categories and floors
• Participate in attracting and recruiting new team members through behavioral-based interviews
• Ensure effective onboarding for new team joiners
• Manage employee-relations matters in partnership with Store Director and People Partners
• Monitor team adherence to company policies and procedures
• Monitor assigned category performance and store KPIs; proactively propose action plans to reach targets
• Maximize time on shop floor motivating team members and modeling effective selling techniques
• Analyze store results and partner with Store Director to provide recommendations and actionable improvement plans
• Partner with Store Director and Merchandising team on product feedback and category growth
• Work with Store Director and Training team to ensure Client Advisors develop full product knowledge and market awareness
• Utilize digital platforms to support store and online product sales
• Oversee tracking of special orders through merchandising communication
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments
• Plan and schedule FTE according to team capabilities and traffic flow with Store Director
• Effectively allocate tasks and delegate based on individual abilities
• Support and maintain visual merchandising standards per worldwide headquarters guidelines
• Maintain full organization of company assets in back and front of house per stock guidelines
• Support product handling, transactions, payment processes, and general store administration
• Support opening and closing of store as Manager on Duty
• Optimize stock and inventory management with risk monitoring and reporting
• Ensure adherence to health, safety, and security standards with Store Director

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, and integrity with ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Strong industry awareness and business acumen
• Strong verbal and written communication skills
• Excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Proper work authorization to work in Canada

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry. Candidates should demonstrate proven success in leading retail teams, driving client loyalty, managing sales performance against targets, and executing operational excellence in a fast-paced luxury environment.

Education

Bachelor's degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 78,000 to CAD 87,500 per annum.

Benefits

Commission eligibility for eligible employees; employee benefits program participation; participation in incentive programs subject to individual and organizational performance.

Culture

Gucci fosters a community of passionate makers and bold thought leaders committed to building diverse, inclusive, and accessible workplaces. The brand cultivates an environment where creativity, Italian craftsmanship, and innovation are celebrated, encouraging team members to express their talents individually and collectively while adapting to an ever-changing world.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.