Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and manage a team of 6-7 Client Advisors, fostering a positive environment of trust, integrity and superior performance standards
• Work on the shop floor in constant contact with the team, providing support, coaching and real-time feedback to ensure consistent client experience delivery
• Conduct regular and monthly performance conversations, discussing results and developing action plans for team members
• Participate in recruitment, onboarding, and talent development of high-performing Client Advisors
• Manage the employee lifecycle through both Workday systems and local administrative procedures, in partnership with Human Resources
• Monitor team adherence to company policies and procedures, addressing deviations promptly
• Lead the execution of clienteling activities and campaigns, utilizing digital tools to activate, retain and grow client relationships
• Lead from the shop floor, actively demonstrating the selling ceremony and managing customer flow to ensure no client is left unattended
• Manage and resolve customer issues with discretion, maintaining and strengthening client relationships
• Monitor performance against assigned product categories and propose action plans to reach established targets
• Provide feedback to Merchandising and Visual Merchandising teams on product performance, stock requirements, and market opportunities
• Partner with Store Management and Training teams to ensure Client Advisors develop comprehensive product knowledge and market awareness
• Support store opening and closing procedures as Manager on Duty
• Lead Store Morning Briefings to communicate key business priorities and daily objectives

Qualifications

• Minimum 2-3 years of supervisory experience in retail or hospitality, preferably within luxury fashion
• Direct people management experience with teams of 6+ preferred
• Exceptional leadership and communication skills
• Strong decision-making abilities and independent judgment
• Proficiency with Workday or similar HR management systems
• Knowledge of retail operations, merchandising guidelines, and clienteling best practices

Skills

Experience

Minimum 2-3 years of supervisory experience in retail or service industry, with preference for luxury fashion background. Direct people management experience with small teams is strongly preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.