Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and client experience, ensuring Client Advisors provide hospitable, elevated service.
• Lead from the selling floor, execute the store strategy, and provide real-time coaching and feedback to achieve business and product-category goals.
• Capture meaningful client data, use clienteling tools to drive loyalty and acquisition, and lead team clienteling activities with action plans and KPIs.
• Monitor Client Advisor performance and plan daily, weekly, and monthly actions to ensure clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results.
• Model Gucci’s selling ceremony and manage client flow on the selling floor to ensure every client receives exceptional service.
• Resolve client service issues to retain and strengthen relationships; represent Gucci through appropriate wardrobe and presence in line with grooming guidelines.
• Build and maintain knowledge of competitors, prospects, and local market trends and developments.
• Maintain regular contact with the team on the selling floor, providing support and coaching to ensure a consistent client experience.
• Give Client Advisors regular feedback and support their ongoing development, motivation, and engagement, including behavioral observation using the Training Follow-up App.
• Lead annual Performance and Development Conversations with direct reports, and conduct regular and monthly performance discussions, reviewing results and opportunities and setting action plans.
• Lead engaging morning briefings using varied facilitation techniques to communicate business priorities and daily objectives.
• Develop cross-category selling, ensuring the team can and does sell all categories across all floors.
• Help attract and recruit team members through behavioral-based interviews and maintain a talent pipeline through competitor headhunting.
• Ensure effective, holistic, and timely onboarding for new team members.
• Manage and resolve employee-relations matters with Store Managers and People Partners; monitor team compliance with company policies and procedures and follow up as needed.
• Monitor assigned-category performance and store KPIs, and proactively recommend action plans to achieve targets.
• Maximize time on the shop floor to motivate team members and model effective selling techniques.
• Analyze store results, including KPIs, RED, and people KPIs, and partner with the Store Manager on recommendations and improvement plans.
• Partner with Store Managers and Merchandising to provide feedback on products, stock, and category requests to grow the business.
• Partner with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales.
• Oversee and support the tracking of special orders through merchandising communication.
• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing company policies and procedures.
• Coordinate with Store Managers to schedule FTE accurately according to team members’ capabilities and traffic flow, ensuring appropriate coverage.
• Allocate tasks according to team members’ abilities and delegate effectively.
• Support and maintain visual merchandising standards set by worldwide headquarters.
• Keep company assets organized in the front and back of house in accordance with stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support store opening and closing as Manager on Duty, guiding Client Advisors on shift.
• Optimize stock and inventory management, monitoring and reporting risks.
• Work with Store Managers to maintain consistent adherence to health, safety, and security requirements.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Compensation

The base compensation for this position ranges from USD 85,000 to USD 90,000 per annum.

Benefits

Eligible employees may participate in an employee benefits program including medical, dental, vision, paid time off (PTO), and 401(k). Additional compensation may include commissions for eligible employees, subject to the applicable commission program. Eligible employees may also participate in other incentive programs, with awards dependent on individual and organizational performance and program rules.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.