Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and superior client experiences, with Client Advisors demonstrating a hospitable, elevated approach.
• Capture client data to personalize prospect development and build relationships; use clienteling tools to drive loyalty and acquisition; lead team clienteling activities, set action plans and KPIs, and monitor performance against daily, weekly, and monthly plans.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results; model the Gucci selling ceremony on the sales floor; manage client flow and resolve service issues to retain and enrich client relationships.
• Represent the Gucci image through appropriate wardrobe and presence in line with grooming guidelines; maintain knowledge of competitors, prospects, local trends, and market developments.
• Coach and support the team on the sales floor, provide regular feedback and development support to Client Advisors, and use the Training Follow-up App for behavioral observation.
• Lead annual Performance and Development Conversations, conduct regular and monthly performance discussions, and develop action plans; deliver engaging morning briefings with key business communications and daily objectives.
• Develop cross-category selling so the team can sell all categories across all floors; participate in recruitment through behavioral-based interviews and competitor talent sourcing; maintain a talent pipeline and ensure effective, holistic, timely onboarding.
• Resolve employee-relations matters with Store Managers and People Partners, and monitor team compliance with company policies and procedures.
• Monitor assigned-category performance and store KPIs, propose action plans, motivate team members on the sales floor, and analyze KPIs, RED, and people KPIs with the Store Manager to recommend improvements.
• Partner with Store Managers and Merchandising on product, stock, and category feedback; work with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales; oversee tracking of special orders through merchandising communication.
• Collaborate with Operations, Human Resources, Loss Prevention, and other functions while upholding company policies and procedures.
• Plan FTE scheduling with Store Managers according to team members’ capabilities and traffic flow; allocate and delegate tasks effectively.
• Support and maintain visual merchandising standards set by WW headquarters; organize company assets in the front and back of house according to stock guidelines.
• Support product handling, transactions, payment processes, and general store administration; support store opening and closing as Manager on Duty, leading and guiding Client Advisors on shift.
• Optimize stock and inventory management, monitor and report risks, and ensure consistent adherence to health, safety, and security requirements with Store Managers.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Demonstrated ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Compensation

The base compensation for this position ranges from USD 77,000 to USD 85,000 per annum.

Benefits

Eligible employees may participate in an employee benefits program and an incentive program, with any award subject to program rules and dependent on factors including individual and organizational performance. Benefits include medical, dental, vision, paid time off (PTO), and a 401(k).

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.