- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 14, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci seeks a Team Manager in Rio de Janeiro to lead and develop Client Advisors, drive sales and category performance, and deliver an exceptional client experience. The role leads from the shop floor and partners with store leadership and support teams across people management, clienteling, merchandising and training.
Role & Responsibilities
- Foster a positive, professional team environment built on trust, integrity and high performance, leading by example.
- Coach and support the team on the shop floor to deliver a consistent client experience.
- Provide regular feedback to Client Advisors to support their development, motivation and sense of belonging.
- Hold regular and monthly performance conversations, discuss results and develop action plans.
- Participate in attracting, recruiting and onboarding a high-performing team.
- Manage Client Advisors’ employee lifecycle through Workday, local platforms and offline documentation.
- Partner with the Store Director and Human Resources to resolve employee relations issues effectively.
- Monitor the team’s compliance with company policies and procedures and follow up as needed.
- Support store opening and closing as Manager on Duty.
- Lead store morning briefings as required, communicating business priorities and daily objectives.
- Develop and lead cross-category and cross-floor working so the team can sell across all categories and floors.
- Lead and inspire the team to deliver a superior client experience and embed a hospitality mindset in every Client Advisor.
- Develop a client-engagement mindset to build long-term client relationships.
- Make full use of clienteling tools to activate, retain and grow individual and team client bases.
- Lead clienteling activities, setting actions to achieve clear goals and KPIs.
- Monitor Client Advisors’ performance and work with them on daily, weekly and monthly plans to achieve clienteling excellence.
- Lead from the shop floor by actively selling and role-modelling the selling ceremony.
- Manage customer flow on the shop floor so every client is attended to and receives exceptional service.
- Resolve customer issues to delight clients and retain their relationships.
- Monitor assigned category performance and proactively propose action plans to achieve targets.
- Partner with the Store Director and Merchandising team, sharing effective feedback on products, stock and category requests to grow the business.
- Partner with the Store Director and Visual Merchandising team to maximize category potential while maintaining store image and merchandising guidelines.
- Partner with the Store Director and Training team to build Client Advisors’ product knowledge through targeted training and ensure awareness of market trends and competitors.
- Use digital platforms to support in-store and online product sales.
Qualifications
- Previous retail management experience.
- Excellent communication skills.
- Advanced English is mandatory.
- Affinity for luxury fashion, styling and trends.
- Strong understanding of commercial targets and KPIs.
- Luxury retail experience is advantageous.
Skills
Experience
Previous retail management experience; luxury retail experience is advantageous.
Workplace
This position is based in Rio de Janeiro, State of Rio de Janeiro, Brazil.
Explore jobs in Brazil.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Sales Team Supervisor», «Client Advisor Team Lead», «Store Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.