Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire team to deliver exceptional client experiences with elevated hospitality and service standards
• Capture meaningful client data and utilize clienteling tools to drive client loyalty and acquisition
• Lead clienteling activities and develop action plans to reach clear goals and KPIs
• Monitor Client Advisor performance and ensure excellence in daily, weekly, and monthly clienteling execution
• Lead and support company-driven local events and product launches with focus on client attendance and sales results
• Model the Gucci selling ceremony on the selling floor by example
• Manage client flow to ensure everyone receives exceptional service and manage client service issues to retain relationships
• Work on the selling floor maintaining constant contact with team, supporting and coaching where needed, and ensuring consistent client experience
• Provide regular feedback and support to Client Advisors using the Training Follow-up App to ensure ongoing development and engagement
• Lead annual Performance and Development Conversations with direct reports
• Conduct regular and monthly performance conversations to discuss results, opportunities, and develop action plans
• Lead engaging morning briefings with key business communication and daily objectives
• Develop and lead cross-category focus across all floors
• Participate in recruiting new team members through behavioral-based interviews and talent pipeline management
• Ensure effective, holistic, and timely onboarding for new team members
• Manage and resolve employee relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures
• Monitor performance of assigned categories and all store KPIs, proactively proposing action plans to reach targets
• Maximize time on selling floor to motivate team members using effective selling techniques as a role model
• Analyze store results (KPIs, revenue, people metrics) and partner with Store Manager to provide recommendations and improvement plans
• Partner with Store Managers and Merchandising team providing feedback on products, stock, and category requests
• Partner with Store Managers and Training team to ensure Client Advisors develop full product knowledge and awareness of market trends and competitors
• Utilize digital platforms to support store and online product sales
• Oversee and support tracking of all special orders through merchandising communication
• Collaborate with Operations, Human Resources, Loss Prevention, and other departments while enforcing all company policies and procedures
• Plan and liaise with Store Managers to schedule FTE according to team member capabilities and traffic flow for appropriate coverage
• Effectively allocate tasks and delegate responsibilities based on individual abilities
• Support and maintain visual merchandising standards set by worldwide headquarters
• Maintain full organization of company assets in back of house and front of house per stock guidelines
• Support and execute product handling, transactions, payment processes, and general store administration
• Support opening and closing of store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
• Optimize stock and inventory management, monitoring and reporting of any risks
• Ensure optimal and consistent adherence to all key health, safety, and security aspects with Store Managers
• Develop and maintain deep knowledge of local competition, prospects, and stay connected to local trends and evolution

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry

Education

Bachelor's degree in a related field is preferred

Workplace

Compensation

The base compensation for this position ranges from USD 90,000 to USD 95,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) retirement plan

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.