Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and superior client experiences, ensuring Client Advisors maintain a hospitable, elevated approach.
• Lead from the selling floor, execute store strategy, and provide real-time coaching and feedback to achieve business and product-category goals.
• Develop the team by contributing to recruitment, retention, and talent development, and represent Gucci by embodying and promoting its values.
• Capture meaningful client data to personalize prospect development and build client relationships; use clienteling tools to drive loyalty and acquisition.
• Lead team clienteling activities, set action plans and KPIs, and monitor Client Advisor performance through daily, weekly, and monthly plans.
• Lead and support local events and product launches, driving client attendance and sales results; model the Gucci selling ceremony on the sales floor.
• Manage client flow and resolve service issues to retain and enrich client relationships; model the Gucci image in accordance with grooming guidelines.
• Maintain knowledge of competitors, prospects, local trends, and market developments in the store’s area.
• Coach and support the team on the sales floor to maintain a consistent client experience; provide regular feedback and use the Training Follow-up App for behavioral observation and training follow-up.
• Lead annual performance and development conversations with direct reports; conduct regular and monthly performance discussions, review results and opportunities, and develop action plans.
• Lead engaging morning briefings using varied facilitation techniques to communicate business priorities and daily objectives.
• Develop cross-category selling capability so the team can sell all categories across all floors.
• Attract and recruit team members through behavioral-based interviews and maintain a talent pipeline through competitor headhunting; ensure effective, holistic, timely onboarding.
• Manage employee-relations matters with Store Managers and People Partners, and monitor team compliance with company policies and procedures.
• Monitor assigned-category performance and store KPIs, propose action plans to meet targets, and analyze results—including KPIs, RED, and people KPIs—to recommend improvements with the Store Manager.
• Maximize time on the sales floor to motivate team members and demonstrate effective selling techniques.
• Partner with Store Managers and Merchandising to provide feedback on products, stock, and category requests; partner with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales; oversee and support the tracking of special orders through merchandising communication.
• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing company policies and procedures.
• Plan staffing with Store Managers, scheduling FTE according to team members’ capabilities and traffic flow to ensure appropriate coverage; allocate and delegate tasks according to employees’ abilities.
• Support and maintain visual merchandising standards set by worldwide headquarters; keep company assets organized in the front and back of house in line with stock guidelines.
• Support product handling, transactions, payment processes, and general store administration; support store opening and closing as Manager on Duty, leading and guiding Client Advisors on shift.
• Optimize stock and inventory management, monitoring and reporting risks; ensure, with Store Managers, consistent adherence to health, safety, and security requirements.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Compensation

The base compensation for this position ranges from USD 100,000 to USD 115,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.