Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to execute a superior client experience, ensuring each Client Advisor operates with elevated hospitality and service standards
• Capture meaningful client data to build relationships and personalize prospect client development opportunities using various clienteling tools
• Lead clienteling activities and develop action plans to reach clear goals and KPIs; monitor Client Advisor performance on a daily, weekly, and monthly basis
• Lead and support company-driven local events and product launches, ensuring client attendance and meeting sales results
• Lead by example on the selling floor, embracing the Gucci selling ceremony and managing client flow to ensure exceptional service delivery
• Manage and resolve client service issues with the goal of retaining and enriching client relationships
• Work on the selling floor maintaining constant contact with the team, supporting and coaching where needed to ensure consistent client experience
• Provide regular feedback to Client Advisors using behavioral observation tools to ensure ongoing development and maintain high motivation and engagement
• Actively lead annual Performance and Development Conversations with direct reports, ensuring quality and inspiring career conversations
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans
• Lead engaging morning briefings using different facilitation techniques to deliver key business communication and daily objectives
• Develop and lead cross-category focus initiatives, ensuring the team sells all categories across all floors
• Participate in recruiting new team members through behavioral-based interviews and maintain a talent pipeline through competitive headhunting
• Ensure effective, holistic, and timely onboarding for new team members
• Manage and resolve employee relations matters in partnership with Store Managers and People Partners
• Monitor the team's adherence to company policies and procedures, following up when needed
• Monitor assigned category performance and all store KPIs, proactively proposing action plans to reach targets
• Maximize time on the shop floor to motivate team members, utilizing effective selling techniques as a role model
• Analyze store results (KPIs, RED, people KPIs) and partner with the Store Manager to provide recommendations and actionable improvement plans
• Partner with Store Managers and Merchandising team, providing feedback on products, stock situation, and specific category requests to grow the business
• Partner with Store Managers and Training team to ensure Client Advisors develop full product knowledge and maintain awareness of market trends and competitors
• Utilize digital platforms to support store and online product sales
• Oversee and support tracking of all special orders through merchandising communication
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments while adhering to all company policies
• Plan and liaise with Store Managers to accurately schedule FTE according to team member capabilities and traffic flow to ensure appropriate coverage
• Effectively allocate tasks and activities based on people's abilities and delegate effectively
• Support and maintain visual merchandising standards set by worldwide headquarters
• Maintain full organization of company assets in back and front of house per company stock guidelines
• Support and execute product handling, transactions, payment processes, and general store administration
• Support opening and closing of the store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift
• Optimize stock and inventory management, ensuring monitoring and reporting of any risks
• Ensure optimal and consistent adherence to all key health, safety, and security aspects
• Develop and maintain deep knowledge of competition and prospects in the store's area, staying well connected to local trends and evolution
• Model Gucci image through appropriate wardrobe and presence per the company's grooming guidelines
• Represent the brand as a Gucci Ambassador, always embodying and promoting Gucci Values

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry

Education

Bachelor's degree in a related field preferred

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 80,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.