Gucci Team Manager
Gucci seeks a Team Manager in Madrid (Las Rozas) to lead boutique sales, client experience and store operations.
Overview
Gucci is a leading Italian luxury house renowned for progressive design, exceptional craftsmanship and a boundary-pushing approach to contemporary fashion. As part of the Kering Group, Gucci combines creative boldness with the scale and operational excellence of a global luxury conglomerate, offering opportunities to work at the intersection of heritage, innovation and premium client service.
Role & Responsibilities
- Lead and develop the boutique sales team to deliver outstanding luxury client experiences and exceed sales targets.
- Own daily store operations including staff rostering, visual merchandising execution, inventory accuracy and loss-prevention protocols.
- Cultivate high-value client relationships through proactive clienteling, personalised service and follow-up activities.
- Coach, mentor and evaluate team members; identify training needs and drive continuous performance improvement.
- Translate global brand initiatives and campaigns into flawless in-store activations and merchandising standards.
- Monitor sales KPIs, analyse performance data and implement action plans to maximise conversion and average transaction value.
- Manage operational administration including cash handling, store opening/closing procedures and compliance with company policies.
- Coordinate with regional management, visual merchandising and operations teams to ensure consistent brand presentation and stock flow.
Qualifications
- Proven retail management experience in luxury fashion or premium lifestyle brands, preferably managing a boutique team.
- Demonstrable track record of achieving sales goals and developing high-performing teams.
- Strong leadership capabilities with excellent coaching, communication and interpersonal skills.
- Solid understanding of luxury clienteling practices, visual merchandising standards and retail operations.
- Business acumen with the ability to interpret sales reports and translate insights into operational improvements.
- High level of professionalism, discretion and a customer-first mentality.
- Fluent Spanish; professional command of English is advantageous.
Skills
Experience
Typically 3+ years in retail with at least 1–2 years in a supervisory or managerial role within luxury or premium fashion environments; experience driving boutique sales and developing talent is essential.
Education
High school diploma or equivalent; tertiary education in business, retail management or fashion is preferred but not required.
Workplace
This position is based in Madrid, Madrid, Spain. Cerulean lists 106 open roles in Madrid, including 6 posted recently. In Spain as a whole, Cerulean currently features 269 open positions, with 16 posted this week.
Culture
Gucci fosters a creative, high-performance culture that values craftsmanship, individuality and forward-thinking design. The workplace emphasises collaborative teamwork, rigorous retail standards and a dedication to elevated client service within an internationally minded, fashion-led environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.