- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 22, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci is seeking a Team Manager to join its leadership team at London Multistore – Heathrow on a permanent contract. The role leads and develops a sales team on the shopfloor, delivering exceptional client service and achieving business and product-category goals.
Role & Responsibilities
- Lead and inspire Client Advisors on the shopfloor to deliver exceptional service.
- Monitor assigned product-category performance and propose action plans to achieve business targets.
- Lead clienteling activities with the team, developing initiatives to activate, retain and grow the client base.
- Participate in attracting, recruiting and developing a high-performing team.
- Support Client Advisors and provide regular feedback to promote their ongoing development, motivation and sense of belonging.
- Partner with the Store Director/Manager and Training team to build Client Advisors’ product knowledge through targeted training and ensure awareness of market trends and competitors.
- Partner with the Store Director/Manager and Human Resources on employee-relations issues to ensure effective resolution.
Qualifications
- Proven experience as a Team or Department Manager within the luxury fashion industry.
- Proven ability to drive results and strong organisational skills.
- Commercial awareness and business acumen.
- Talent for managing, coaching and developing a team.
- Strong communication skills.
- Passion for the luxury fashion industry.
Skills
Experience
Proven experience as a Team or Department Manager within the luxury fashion industry.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Sales Team Supervisor», «Client Advisor Team Lead», «Department Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.