Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to execute a superior client experience, ensuring each Client Advisor operates with elevated hospitality and professionalism
• Capture meaningful client data to build relationships and personalize prospect development opportunities
• Effectively utilize clienteling tools to drive client loyalty and acquisition
• Lead clienteling activities and develop action plans to reach clear goals and KPIs
• Monitor Client Advisor performance and maintain daily, weekly, and monthly plans to ensure clienteling excellence
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results
• Lead by example on the selling floor by embracing the Gucci selling ceremony
• Manage client flow on the selling floor to ensure exceptional service delivery
• Manage and resolve client service issues while retaining and enriching client relationships
• Model Gucci image through appropriate wardrobe and presence per company grooming guidelines
• Develop and maintain deep knowledge of competition and prospects in the store's local market
• Work consistently on the selling floor while maintaining contact with the team, supporting and coaching as needed
• Provide regular feedback to Client Advisors to ensure ongoing development, motivation, and engagement
• Lead annual Performance and Development Conversations with direct reports, fostering quality career discussions
• Conduct regular and monthly performance conversations to discuss results, opportunities, and action plans
• Lead engaging morning briefings using varied facilitation techniques to deliver key business communications and daily objectives
• Develop and lead cross-category focus to ensure the team can and does sell all product categories across all floors
• Participate in attracting and recruiting new team members through behavioral-based interviews and competitive talent pipeline development
• Ensure effective, holistic, and timely onboarding for new team members
• Manage and resolve employee relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures, following up when needed
• Monitor assigned category performance and all store KPIs, proactively proposing action plans to reach targets
• Maximize time on the shop floor to motivate team members by modeling effective selling techniques
• Analyze store results including KPIs, RED, and people metrics, partnering with Store Managers to provide recommendations and actionable improvement plans
• Partner with Store Managers and Merchandising team to provide feedback on products, stock situation, and category requests
• Partner with Store Managers and Training team to ensure Client Advisors develop full product knowledge while maintaining awareness of market trends and competitors
• Utilize digital platforms to support store and online product sales
• Oversee and support tracking of all special orders through merchandising communication
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments while adhering to all company policies
• Plan and liaise with Store Managers to accurately schedule FTE according to team member capabilities and traffic flow to ensure appropriate coverage
• Effectively allocate tasks and activities based on individual abilities and delegate effectively
• Support and maintain visual merchandising standards set by worldwide headquarters
• Maintain full organization of company assets in back of house and front of house per stock guidelines
• Support and execute product handling, transactions, payment processes, and general store administration
• Support opening and closing of the store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift
• Optimize stock and inventory management while monitoring and reporting any risks
• Ensure with Store Managers optimal and consistent adherence to all key health, safety, and security aspects

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry. The ideal candidate will demonstrate proven success in leading high-performing teams, driving exceptional client experiences, and achieving sales targets in a luxury retail environment. Experience with clienteling systems, performance management, and team recruitment is highly valued.

Education

Bachelor's degree in a related field is preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.