Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and client experience, ensuring Client Advisors provide hospitable, elevated service.
• Lead from the selling floor, execute strategy, coach and provide real-time feedback, and model effective selling techniques and Gucci’s selling ceremony.
• Capture meaningful client data, use clienteling tools to drive loyalty and acquisition, lead clienteling activities, establish action plans and KPIs, and monitor Client Advisor performance to maintain clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales objectives are achieved.
• Manage client flow on the selling floor so every client receives exceptional service; resolve service issues to retain and strengthen client relationships.
• Represent Gucci through appropriate wardrobe and presence in accordance with grooming guidelines, and maintain knowledge of competitors, prospects, local trends and market developments.
• Maintain regular contact with the team on the selling floor, providing support and coaching to ensure a consistent client experience.
• Give Client Advisors regular feedback and development support, monitor engagement and motivation through behavioral observation using the Training Follow-up App, and lead annual Performance and Development Conversations with direct reports.
• Hold regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using varied facilitation techniques to communicate business priorities and daily objectives.
• Develop cross-category focus so the team can sell all categories across all floors.
• Participate in attracting and recruiting team members through behavioral-based interviews and competitor talent sourcing; maintain a talent pipeline.
• Ensure effective, holistic and timely onboarding for new team members.
• Manage and resolve employee-relations matters with Store Managers and People Partners, and monitor team compliance with company policies and procedures.
• Monitor assigned-category performance and store KPIs, propose action plans to achieve targets, and analyze store results, including KPIs, RED and people KPIs, to recommend improvements with the Store Manager.
• Partner with Store Managers and Merchandising to provide feedback on products, stock and category requests; collaborate with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales, and oversee tracking of special orders through merchandising communication.
• Collaborate with Operations, Human Resources, Loss Prevention and other departments, adhering to and enforcing company policies and procedures.
• Coordinate with Store Managers to schedule FTE according to team members’ capabilities and traffic flow, ensuring appropriate coverage; allocate and delegate tasks according to employees’ abilities.
• Support and maintain visual merchandising standards set by worldwide headquarters.
• Keep company assets organized in the front and back of house in accordance with stock guidelines; support product handling, transactions, payment processes and general store administration.
• Support store opening and closing as Manager on Duty, providing leadership and guidance to Client Advisors on shift.
• Optimize stock and inventory management, monitoring and reporting risks.
• Work with Store Managers to ensure consistent adherence to health, safety and security requirements.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and influence a team.
• Demonstrated ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Compensation

The base compensation for this position ranges from USD 90,000 to USD 100,000 per annum.

Benefits

Medical, dental and vision coverage; paid time off (PTO); 401(k); eligible employees may also participate in an incentive program, with any award dependent on individual and organizational performance and subject to program rules.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.