Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to execute superior client experiences, ensuring each Client Advisor operates with hospitality and elevated service standards
• Capture and analyze meaningful client data to build relationships and personalize prospect development opportunities through effective clienteling activities
• Monitor Client Advisor performance and develop daily, weekly, and monthly action plans to ensure clienteling excellence and achievement of KPIs
• Lead by example on the selling floor, embodying the Gucci selling ceremony and modeling appropriate wardrobe and presence per company grooming guidelines
• Manage client flow on the selling floor to ensure exceptional service delivery and resolve client service issues to retain and enrich client relationships
• Provide ongoing support, coaching, and regular feedback to Client Advisors, leveraging behavioral observation and Training Follow-up App for continuous development
• Conduct annual Performance and Development Conversations and regular monthly performance discussions to drive engagement and career growth
• Lead engaging morning briefings and daily objectives using varied facilitation techniques to communicate key business information
• Develop and lead cross-category selling focus, ensuring the team can effectively sell all categories across all floors
• Participate in attracting, recruiting, and interviewing new team members while maintaining a talent pipeline through competitive headhunting
• Ensure effective, holistic, and timely onboarding for new joiners and manage employee-relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures, following up as needed
• Monitor assigned category performance and store KPIs, proactively proposing action plans to reach targets
• Partner with Store Managers and Merchandising to provide product feedback, stock situation updates, and category-specific requests to drive business growth
• Analyze store results and KPIs in detail, providing recommendations and actionable improvement plans
• Partner with Store Managers and Training teams to ensure Client Advisors develop full product knowledge and maintain awareness of market trends and competitors
• Utilize digital platforms to support store and online product sales, and oversee tracking of special orders
• Collaborate with Operations, Human Resources, and Loss Prevention departments while adhering to all company policies
• Plan and schedule FTE according to team members' capabilities and traffic flow to ensure appropriate coverage
• Support and maintain visual merchandising standards set by worldwide headquarters
• Maintain full organization of company assets in back-of-house and front-of-house per company stock guidelines
• Execute product handling, transactions, payment processes, and general store administration
• Support opening and closing of the store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift
• Optimize stock and inventory management, monitoring and reporting any risks

Qualifications

• Minimum 4+ years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and demonstrated ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Strong business acumen and industry awareness
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills and organizational abilities
• Passion for the fashion industry

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry, with demonstrated success leading teams, driving client loyalty, and achieving measurable business results in a fast-paced environment.

Education

Bachelor's degree in a related field preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.