Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the retail team from the selling floor to execute superior client experiences with elevated hospitality and service standards
• Capture meaningful client data using clienteling tools to drive loyalty, acquisition, and personalized prospect development
• Monitor Client Advisor performance and develop daily, weekly, and monthly action plans to ensure clienteling excellence and KPI achievement
• Lead company-driven local events and product launches, ensuring client attendance and sales targets
• Model Gucci's selling ceremony and manage client flow to ensure exceptional service delivery
• Manage and resolve client service issues while maintaining brand-client relationships
• Maintain deep knowledge of competitive landscape and local market trends
• Provide regular coaching and feedback to Client Advisors, utilizing behavioral observation tools for development
• Lead annual Performance and Development Conversations with direct reports and conduct regular monthly performance discussions
• Conduct engaging morning briefings using varied facilitation techniques to communicate business objectives and key messaging
• Develop and lead cross-category selling focus across all floors and product categories
• Participate in recruiting, conducting behavioral interviews, and building a talent pipeline
• Ensure effective onboarding for new team members
• Monitor team adherence to company policies and resolve employee-relations matters in partnership with Store Management
• Analyze store KPIs and results, partnering with Store Manager to propose actionable improvement plans
• Partner with merchandising and training teams to gather product feedback, ensure product knowledge development, and monitor market trends
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments while enforcing company policies
• Plan and coordinate FTE scheduling based on team capabilities and traffic flow to ensure appropriate coverage
• Support and maintain visual merchandising standards per worldwide headquarters guidelines
• Maintain organization of company assets in back-of-house and front-of-house per stock guidelines
• Execute product handling, transactions, and general store administration
• Support store opening and closing as Manager on Duty, providing leadership to all staff on shift
• Oversee stock and inventory management, monitoring and reporting risks
• Ensure adherence to health, safety, and security standards in partnership with Store Management

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industries
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Strong proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational abilities
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry, with demonstrated success leading sales teams, driving client loyalty, and achieving business targets in a fast-paced environment.

Education

Bachelor's degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 72,000 to USD 80,000 per annum.

Benefits

Medical, dental, vision coverage, paid time off (PTO), 401(k), employee benefits program participation, and incentive program eligibility subject to performance metrics.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.