Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and coach a team of 6–7 Client Advisors from the shop floor, providing real-time feedback and support to ensure consistent execution of brand standards and client service excellence
• Conduct regular performance conversations and monthly reviews, establishing clear goals and development plans for team members
• Actively participate in recruitment, onboarding, and employee lifecycle management of Client Advisors
• Manage team adherence to company policies and procedures, partnering with Store Manager and Human Resources on employee relations matters
• Develop cross-category selling expertise within the team, ensuring proficiency across all product lines and store floors
• Lead morning briefings and store opening/closing procedures as Manager on Duty
• Execute and lead clienteling activities with the team, leveraging digital platforms to activate, retain, and grow client bases
• Model and inspire superior client service hospitality, actively selling and demonstrating the Gucci selling ceremony
• Monitor product category performance, provide market and stock insights to Store Manager and Merchandising team, and propose action plans to reach sales targets
• Manage customer flow and resolve escalated client issues with poise and professionalism, ensuring retention and delight

Qualifications

• Minimum 2–3 years of sales management experience in retail, luxury fashion, or service-related sectors with proven track record of success
• Demonstrated experience managing teams of 5–8 people or larger
• Strong leadership and communication skills with the ability to inspire and develop talent
• Well-groomed appearance and professional demeanor aligned with luxury brand standards
• Excellent decision-making and independent problem-solving abilities
• Full product knowledge of luxury fashion categories and market trends

Skills

Experience

Minimum 2–3 years of progressively responsible sales management experience in luxury retail, fashion retail, or premium service environments. Proven success leading teams of 6–7 people or larger is strongly preferred. Candidates should demonstrate a track record of achieving sales targets, developing talent, and maintaining high standards of client service.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.