Gucci Store Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to execute a superior client experience with hospitality and elevated service standards on the selling floor
• Capture meaningful client data to personalize prospect development opportunities and build long-term loyalty
• Effectively utilize clienteling tools to drive client acquisition and retention whilst leading daily activities aligned with clear goals and KPIs
• Monitor Client Advisor performance on a daily, weekly, and monthly basis to ensure clienteling excellence and exceptional service delivery
• Lead company-driven local events and product launches, ensuring client attendance and sales targets are achieved
• Demonstrate mastery of the Gucci selling ceremony by modeling best practices and leading by example
• Manage client flow on the selling floor to ensure all clients receive exceptional service and engagement
• Resolve client service issues with the objective of retaining and enriching client relationships
• Develop and maintain deep market knowledge of competitors and local prospects whilst staying attuned to regional trends
• Support the annual Performance and Development Conversations with direct reports, ensuring quality dialogue and career growth
• Conduct regular performance conversations to discuss results, identify opportunities, and develop actionable improvement plans
• Lead engaging morning briefings utilizing varied facilitation techniques to communicate daily business objectives
• Develop cross-category selling focus, ensuring the team can and does sell all product categories across all floors
• Participate in recruiting and talent attraction by conducting behavioral-based interviews and building a competitive talent pipeline
• Ensure effective and timely onboarding for new team members
• Manage employee relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures, following up as needed
• Analyze store performance data (KPIs, RED, people metrics, etc.) and partner with the Store Manager to provide recommendations and improvement plans
• Partner with Store Managers and the Merchandising team to provide product feedback, stock assessments, and category-specific requests to drive business growth
• Collaborate with Store Managers and the Training team to ensure Client Advisors develop comprehensive product knowledge and market awareness
• Utilize digital platforms to support both in-store and online product sales
• Oversee and support tracking of all special orders through merchandising communication
• Collaborate with Operations, HR, Loss Prevention, and cross-functional departments whilst adhering to and enforcing all company policies
• Coordinate FTE scheduling with Store Managers according to team capabilities and traffic flow to ensure appropriate coverage
• Allocate tasks and responsibilities based on individual abilities and delegate effectively
• Support and maintain visual merchandising standards established by headquarters
• Maintain full organization of company assets in back-of-house and front-of-house per stock guidelines
• Support and execute product handling, payment transactions, and general store administration
• Provide leadership and guidance during opening and closing of the store as Manager on Duty
• Optimize stock and inventory management whilst monitoring and reporting any risks
• Ensure optimal and consistent adherence to health, safety, and security standards in partnership with Store Managers
• Model Gucci image through appropriate wardrobe and presence in accordance with company grooming guidelines

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industries
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, and integrity with the ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities effectively in a fast-paced environment
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational abilities
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industries. Demonstrated success leading teams to achieve sales targets, develop client loyalty, and create exceptional in-store experiences. Proven track record of recruiting, mentoring, and retaining top talent in a luxury environment.

Education

Bachelor's degree in a related field is preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.