Gucci Store Team Lead

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the sales team to deliver superior client experiences with elevated hospitality and exceptional service
• Capture meaningful client data and manage clienteling activities to build relationships, drive client loyalty, and develop prospect opportunities
• Effectively utilize clienteling tools and lead team activities to achieve clear goals and key performance indicators
• Monitor Client Advisor performance and develop daily, weekly, and monthly plans to ensure clienteling excellence
• Lead and support company-driven local events and product launches to ensure client attendance and sales targets are met
• Lead by example on the selling floor in embracing the Gucci selling ceremony and managing client flow for exceptional service delivery
• Manage and resolve client service issues with a focus on retaining and enriching client relationships
• Model Gucci image through appropriate wardrobe and presence as per company grooming guidelines
• Develop and maintain deep knowledge of the local market, competition, prospects, and trends in the store's area
• Work on the selling floor while maintaining constant contact with the team, providing real-time support, coaching, and feedback to ensure consistent client experience
• Provide regular feedback and behavioral observations to Client Advisors using training follow-up tools to ensure ongoing development and high motivation
• Lead annual performance and development conversations with direct reports, inspiring career discussions and quality exchanges
• Conduct regular and monthly performance conversations to discuss results, opportunities, and develop actionable improvement plans
• Lead engaging morning briefings using varied facilitation techniques to deliver key business communications and daily objectives
• Develop and lead cross-category focus initiatives to ensure the team can and does sell all product categories across all floors
• Participate in attracting and recruiting new team members through behavioral-based interviews and talent pipeline development
• Ensure effective, holistic, and timely onboarding for all new team members
• Manage and resolve employee relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures, following up as needed
• Monitor performance of assigned product categories and store KPIs, proposing proactive action plans to reach targets
• Maximize time on the shop floor motivating team members and modeling effective selling techniques
• Analyze store results including KPIs, revenue metrics, and people metrics, partnering with Store Management to provide recommendations and improvement plans
• Partner with Store Managers and the Merchandising team to provide feedback on products, stock situations, and category-specific requests
• Partner with Store Managers and Training team to ensure Client Advisors develop full product knowledge while maintaining awareness of market trends and competitors
• Utilize digital platforms to support store and online product sales
• Oversee and support tracking of all special orders through merchandising communication
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments while adhering to all company policies
• Plan and coordinate with Store Managers to schedule full-time equivalent staffing according to team capabilities and traffic flow to ensure appropriate coverage
• Effectively allocate tasks and activities based on team abilities and delegate effectively
• Support and maintain visual merchandising standards as set by worldwide headquarters
• Maintain full organization of company assets in back and front of house per stock guidelines
• Support and execute product handling, transactions, payment processes, and general store administration
• Support opening and closing of the store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift
• Optimize stock and inventory management, ensuring monitoring and reporting of any risks
• Ensure optimal and consistent adherence to all key health, safety, and security aspects with Store Managers

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industries
• Bachelor's degree in a related field (preferred)
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced, luxury retail environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational abilities
• Passion for the fashion industry and luxury brands
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry is required. The successful candidate will have demonstrated experience leading teams, driving measurable sales results, building client loyalty through personalized service delivery, and managing operational excellence in a fast-paced luxury retail environment.

Education

Bachelor's degree in a related field is preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.