Gucci Store Operations Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Systematically drive, improve, and maintain operational excellence and efficiency across all aspects of the store whilst monitoring quantitative and qualitative KPI dashboards to inform action plans
• Ensure meticulous organization of back-of-house areas, proximity areas, stock rooms, cash counters, maintenance, and tailoring rooms
• Develop and implement inventory management strategies to optimize stock levels, minimize losses and shrinkage, ensure accurate merchandise tracking, and oversee store cycle counts and stock reconciliation
• Monitor and ensure correct management of all payment flows and tenders including cash, store credits, deposits, special orders, discounts, and other sensitive transactions; conduct daily till reconciliation and report discrepancies to Finance, Accounting, and Store Management teams
• Ensure proper follow-up and monitoring of all omnichannel activities including collect-in-store, pay-by-link transactions, iPad in-store sales, and book-an-appointment service
• Serve as the cross-functional point of reference with Retail, Security, Facility, Inventory Control, Kering Services, Digital, and Merchandising teams to execute all operational and service standards
• Ensure all operations tools are functioning properly at all times and used effectively, guaranteed by a strong presence on the sales floor
• Oversee and lead the product care team to guarantee efficiency in all after-sale and before-sale activities
• Guarantee adherence to company guidelines and local regulations on processing payments, returns, exchanges, refunds, and all sensitive transactions whilst ensuring a seamless client experience and minimizing checkout wait times
• Follow all security procedures to prevent theft, fraud, and stock losses
• Ensure compliance with company policies, procedures, regulations, including health and safety standards and legal requirements
• Assist with floor coverage, process of client purchases, and opening and closing of the store
• Supervise and administer general maintenance of the store and ensure all IT equipment is functioning properly
• Plan the communication and implementation of new retail operations policies or processes; train new hires and existing staff on all store operational procedures and tools
• Lead, mentor, and motivate the store team to achieve operational excellence
• Assist in the training of new Operations Managers in other locations and support teams in store openings, closures, refurbishments, and temporary stores within the market or region
• Support the Store Director on managing and controlling costs and efficiency
• Manage the uniform order process for store team members from order entry and allocation to distribution
• Stay informed about industry trends, market dynamics, and competitor activities; propose and implement initiatives to enhance operational efficiency and drive business growth
• Serve as a leader to the Store's Operations and Back Office teams and create a positive and united work environment
• Set and foster constant effective communication between FOH and BOH managers and team members to boost collaboration
• Coach and develop direct reports in areas of operations, customer service, and sales support
• Actively lead annual Performance and Development Conversations with direct reports ensuring quality and career-focused discussions
• Conduct regular monthly one-to-ones with team members related to performance, discuss results and opportunities, and develop action plans
• Ensure effective, holistic, and timely onboarding for new joiners of the team
• Manage and resolve employee-relations matters in partnership with Store Managers and People Partners
• Partner with the Store Director to attract, recruit, and retain a high-performing operations team and build a talent pipeline through networking and competitive headhunting

Qualifications

• Minimum 5+ years of retail operations management experience, preferably in fast fashion or luxury retail
• Proven track record of success in managing inventory, logistics, and store operations
• Ability to analyze information, identify business priorities, problem solve, and manage multiple tasks in a fast-paced environment
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Exceptional communication and interpersonal skills with the ability to interact effectively with stakeholders at all levels in an international environment
• Strong leadership skills with the ability to inspire and motivate teams to achieve goals
• Knowledge of retail best practices, market trends, and customer behavior
• Excellent organizational and problem-solving abilities with a keen attention to detail
• Ability to work flexible hours, including weekends and holidays, as needed
• Proficiency in inventory management software, SAP, and Microsoft Office (particularly Excel); knowledge of RFID systems is a plus

Skills

Experience

Minimum 5+ years of retail operations management experience, preferably in fast fashion or luxury retail environments. Demonstrated success in managing complex store operations, inventory control, team leadership, and multi-site coordination. Proven ability to drive operational efficiencies and maintain service excellence in fast-paced, high-traffic luxury retail settings.

Education

Bachelor's Degree is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 80,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.