Gucci Store Operations Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Store Operations Manager leads operational excellence at Gucci’s Serravalle Scrivia store, managing store procedures, operational support, stockroom processes, asset protection, health and safety, housekeeping, digital initiatives and the Operations team. The role is classified under the CCNL del Terziario, della Distribuzione e dei Servizi (H011), 1st level, employee category; gross annual salary is up to €45,000, with an annual target bonus of up to 25% of gross annual salary under company policies.

Role & Responsibilities

• Lead store operational excellence, ensuring procedures are commercially managed to deliver an efficient customer experience to the highest standard.
• Support the Store Manager and Associate Store Manager with policies and procedures that streamline and safeguard the store.
• Ensure the efficient operation of the store, both front and back of house.
• Manage sales-floor efficiency through operational support roles, including cashiers, wrappers and runners, ensuring they support the sales floor effectively and enhance customer experience and sales.
• Ensure adequate operational support and optimize staff schedules to match customer traffic flows and operational demands.
• Manage the stockroom and related policies and processes, including deliveries, potentially overnight, dispatches and inventory.
• Assist the Store Manager and Associate Store Manager in overseeing asset and profit protection, influencing service delivery and minimizing loss.
• Ensure compliance with health and safety legislation and processes.
• Maintain the store building and all internal areas to the highest standard, front and back of house, including store housekeeping.
• Drive the digital strategy and ensure employees engage with new digital initiatives; embrace new technology and respond flexibly to leverage technology initiatives across the store.
• Recruit, onboard and develop store operational support staff; lead the store Operations team and foster a coaching environment.
• Cascade company communications to all store team members and lead by example in embracing brand messages.
• Act as a brand ambassador, embodying Gucci’s core values.

Workplace

Compensation

The base compensation for this position is up to EUR 45,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.